An application that allows citizen to easily contact their municipalities.
Slim Melden is a Dutch application that allows citizens to quickly and easily report to their municipality the issues they face in their neighbourhood. The reported issues can be about broken streetlights, illegally parked cars, graffiti or full garbage cans. Citizens can report these issues by selecting a location or specific object on the map, choosing the right report category for the issue, and providing a short description or picture. Once the reported issue is solved, the reporter receives a notification. Municipalities and cities in the Netherlands are increasingly using Slim Melden. For instance, the city of Utrecht uses Slim Melden since 2016 to improve its services and to increase its engagement with citizens.
The application uses open data to show objects on the map, for example, locations of street lights, bus stops and public buildings. Issues that have been reported already are also shown, which prevents double reporting and thereby reduces the administrative burden on municipalities. Slim Melden does not only use open data as input for the application but also produces new open data, for example, open data on the number of reported and solved issues.
Slim Melden is one of the over 450 use cases published on the European Data Portal. If you are aware of another inspiring use case, share your experience and knowledge about different applications and websites using open data with the EDP via mail, Twitter, Facebook or LinkedIn. In addition, for more about how open data can empower citizens, read our new Feature Highlight!