Digital Government Factsheet 2019

Italy

Table of Contents

Country Profile 3

Digital Government Highlights 6

Digital Government Political Communications 7

Digital Government Legislation 15

Digital Government Governance 22

Digital Government Infrastructure 28

Digital Government Services for Citizens 36

Digital Government Services for Businesses 43

Country Profile

Basic data

Population: 60 483 973 inhabitants (2018)

GDP at market prices: 1 753 948 (2018)

GDP per inhabitant in PPS (Purchasing Power Standard EU 28=100): 96 (2017)

GDP growth rate: 0.9% (2018)

Inflation rate: 1.2% (2018)

Unemployment rate: 11.2% (2017)

General government gross debt (Percentage of GDP): 131.2% (2017)

General government deficit/surplus (Percentage of GDP): -2.4% (2017)

Area: 301 338 km²

Capital city: Rome

Official EU language: Italian

Currency: Euro (EUR)

Source: Eurostat (last update: 15 March 2019)

Digital Government State of Play

The graph below is the result of the latest eGovernment Benchmark report, which monitors the development of eGovernment in Europe, based on specific indicators. These indicators are clustered within four main top-level benchmarks:

• User Centricity – indicates to what extent (information about) a service is provided online and how this is perceived.
• Transparency – indicates to what extent governments are transparent regarding: i) their own responsibilities and performance, ii) the process of service delivery and iii) personal data involved.
• Cross-Border Mobility – indicates to what extent EU citizens and businesses can use online services in another country.
• Key Enablers – indicates the extent to which five technical pre-conditions are available online. There are: Identification (eID), Electronic documents (eDocuments), Authoritative Sources, and Digital Post. Digital Post refers to the possibility that governments communicate electronically-only with citizens or entrepreneurs through e.g. personal mailboxes or other digital mail solutions.

These top-level benchmarks are measured using a life-events (e.g. mystery shopping) approach. Eight life events are included in the overall eGovernment performance score. Four of these life events were measured in 2013, 2015 and 2017 and the other four were measured in 2012, 2014, 2016, and again in 2018. The life events measured in 2017 were Regular business operations, Moving, Owning and driving a car and Starting a small claims procedure. The life events measured in 2018 are Business start-up, Losing and finding a job, Family life and Studying.

Source: eGovernment Benchmark Report 2018 Country Factsheet

Digital Government Highlights

Digital Government Political Communications

Digital Government Legislations

As part of the initiatives for the digital transformation of public administrations, Circular No. 3 of 1 October 2018, was approved. It urged all public administrations to identify within them a person responsible for the transition to digital.

Digital Government Governance

Ms. Giulia Bongiorno, Minister for Simplification and Public Administration was appointed as the National Contact Point for the management policies of public administration.

Ms. Luca Attias, Extraordinary Commissioner for the Implementation of the Digital Agenda was appointed as the National Contact Point for identifying new digital and technological transformation initiatives.

Digital Government Infrastructure

The Innovative procurement portal was created to promote the use of innovation contracts, to support Italian public administrations in carrying out procurement procedures and to match supply and demand of innovative solutions by encouraging effective collaborations between public administrations, companies and research institutions, in line with the provisions of the Italian Digital Agenda.

Digital Government Services for Citizens and Businesses

• PagoPA is an initiative that allows citizens and businesses to electronically pay public administrations.
• The FSE (Electronic Health File) is the set of digital data and documents of a health and social-health nature generated by present and past clinical events concerning patients.

Digital Government Political Communications

Specific political communications on digital government

Digital Growth Strategy 2014-2020

The new national plan for Ultra-wideband proposed a virtuous mix of public and private investment. Where individuals invest in equal measure to the public, the goal that can be reached is higher than the European minimum. The objective of the Strategy for the Italian Ultra-wideband is to remedy this infrastructure gap and market, creating favourable conditions for the integrated development of telecommunications infrastructure, fixed and mobile, with actions such as:

• Incentives aimed at bringing down the barriers of cost of implementation, simplifying and reducing administrative burdens;
• Coordination in the management of the subsurface through the establishment of a cadastre of below and above ground to ensure the monitoring of operations and the best use of existing infrastructure;
• Adaptation to other European countries in the field of electromagnetism limits;
• Tax incentives and credit at subsidised rates in the most profitable areas to promote the "quantum leap";
• Public incentives to invest in marginal areas;
• Direct realisation of public infrastructure in the areas of market failure.

Public resources are available to European funds ERDF and EAFRD, the Development Fund and Cohesion, for a total of 6 EUR billion, in addition to the funds from the Juncker Plan.

The national plan for Ultra-wideband is tied to the Strategy for Digital Growth. The strategy has a dynamic character, in order to be able to adapt gradually to the scenarios in the reference period 2014-2020. It is a strategy aimed at enabling digitally-literate citizens and businesses, with the help of public levers.

With the Login Italia project, the Government intends to build the house of the citizen. The system is designed as an open structure where the various actors of the public administration contribute to their area of expertise. The PA creates a single platform and opens its data and provides the services available to businesses and citizens. It is necessary to develop a new design for a new public information system in order to become more user-centred. Every citizen with their digital identity can access all the information and services concerning himself/herself on Login Italia: a "home" on the Internet, a single sign-on for all services of the public administration, to receive alerts and deadline notifications, and to make and receive payments.

Implementation of the Italian Digital Agenda requires the coordination of multiple actions by public administration, businesses and civil society, and requires management of the various sources of national and Community funding (at central and regional levels).

Three-Year Plan for IT in the Public Administration

The Three-Year Plan for IT in the public administration was defined in accordance with what is stated in the Digital Growth Strategy, including actions, definition of financial needs and the indicators represented therein, with the aim of targeting public sector ICT investments according to government guidelines and in line with European goals and programmes. The Plan proposes a systematic, distributed and shared model of management and use of the most innovative digital technologies, characterised by an agile and evolutionary management style, based on clear governance of the various levels of public administration. The synergy and balance between the three directives (innovative technologies, agile management style and clear and effective model of governance) ensures the country’s system uses more effectively the benefits of new technologies and provides citizens with an advantage in terms of ease of access and improvement of existing digital services.

In March 2019, the Minister for Simplification and Public Administration, Giulia Bongiorno, approved the Three-Year Plan for Information Technology in public administration 2019 - 2021. The new plan foresees actions to accelerate the transition to digital administrations and local entities and to empower citizens and businesses in being active protagonists of innovation.

The Three-Year Plan 2019-2021 outlines the actions needed to promote the digital transformation of the public sector, moving in the same direction defined by the 2017-2019 Plan. In particular, the new plan:

• Supports the inclusive path of digital growth of national and local governments with greater involvement of the key actors for the digital transition;
• Defines the fundamental architectural principles, the interoperability rules of national infrastructures, and the cooperation model between different ecosystems and platforms;
• Facilitates the relationship between public administrations and the market, also involving private actors in the development of integrated and interoperable services;
• Introduces a novel perspective to understand the digital transformation, with a particular focus in identifying the areas of intervention and the impact on the main actors (citizens, businesses and public administrations).

Designers Italia

Designers Italia calls upon the world of design, both inside and outside the public administration to strengthen the role of design thinking in the planning of digital public services.

Digital technologies are increasingly important to improve services and reduce costs. Designers Italia is a meeting point between people and technology with the aim of designing simple and citizen-friendly services.

The main objectives of this project are:

• To seek to understand citizens’ needs across the complexity of situations, needs, and moods in which they live while interacting with the PA;
• To include the people’s point of view in the process of designing and choosing technologies for public digital services;
• To work hard to make technology simpler, through a process of continuous improvement;
• To help people understand the new digital tools and give them ways to familiarise themselves with changes.

Designers Italia’s website contains several sections: Service design, Content design, User interface, User research, Projects, Blog and some discussion spaces on "Read the docs" and "Discourse" to contribute to the drafting of texts and to exchange views freely, as well a channel on “Behance”, where mainly web designers can share their projects.

Within the Projects section there are Design Guidelines for Public Administration Web Services, that include design and content rules for central and local public administration websites.

In 2016, the guidelines for the websites of local administrations, and the service design guidelines for designing & creating digital public services were published. This project was the precursor of Designers.

Designers Italia contains all public administration Design Systems: shared resources for designing, implementing, and improving digital services through varied design tools like fora, guides and checklists. Designers Italia provides for the first time a User Interface (UI) Kit, an online library made available to designers who design public services; it contains interface components needed to create prototypes and applications for citizens.

The site is first and foremost a community of practices to strengthen skills, to encourage networking, and to facilitate the encounter between supply and demand. On the site, people can talk about concrete projects that can synchronise the country’s top priorities. The government can compare best practices, thanks to a forum with sections dedicated to service design, user research, content design and user interface design. In each area the government publishes kits, which are a set of tools available to everyone: guides, checklists and templates, prototyping tools, and open source code to create digital services without ever having to “reinvent the wheel”.

Designers Italia is a different and unique innovation due to the model of involvement of stakeholders, but even more generally citizens, thanks to the creation of the forum and the use of Behance. This allows private designers to contribute with their knowledge and experience to the implementation of design guidelines.

Designers Italia is heading in the direction of the creation of a real & proper “design system” of the PA.

The design system offered intends to:

• Affirm shared standards. The community serves to improve these standards and to evolve them through the sharing of experiences: for this reason, there is a forum with several discussion threads and a blog that presents study cases and trends in design. All people involved in design within the public administration are able to come forward and contribute;
• Foster dialogue between external professionals and the world of public administration. Thus, the project devotes space to information and operating tools on how to organise and participate in a public procurement. All professionals interested in working to improve public services are invited to participate;
• Leverage common solutions, such as the PagoPA payment system, in order to initiate a process of continuous improvement and encourage adoption by as many administrations as possible;
• Create site and service templates, and for that designers launched pilot projects in different areas (for example municipalities) and then started a process that will allow the community to generalise the solutions identified and thus, to make them available to others.

Public administrations have both the capacity to either acquire the methodology and knowledge offered by Designers to build their own services internally (internal resources or in-house service providers) and/or rely on the guidelines to design competitions and public procurement for external supplies. Guidelines are always updated thanks to the feedback of the community, becoming a living space for a constant and democratic debate.

In March 2019, the national guidelines and related toolkits for designing public administrations’ web services were updated.

In addition, graphic components were provided to developers and designers through the new UI toolkit.

Digital Transformation Advancement

Cloud Strategy

The cloud strategy of the public administration was created to encourage the adoption of the model of cloud computing, in line with the guidelines of the Strategy for Digital Growth of the country and with the provisions of the Three-Year Plan for Information Technology in Public Administration 2019-2021. The Cloud Strategy also aims to qualify services and cloud infrastructures according to specific parameters of security and reliability suitable for the needs of the public administrations, in accordance with the following principles:

• Improvement of services’ level, accessibility, usability and security;
• Interoperability of services within the cloud model of the public administrations;
• Reduction of the risk of "vendor lock-in", i.e. creation of a dependency relationship with the service provider;
• Requalification of the offer, expansion and diversification of the suppliers' market;
• Resilience, scalability, "reversibility" and data protection;
• Opening up of the market to small and medium-sized enterprises (SMEs).

The adoption of the cloud infrastructure allows, in fact, to improve the operational efficiency of ICT systems, to achieve significant cost reductions, to make easier and cheaper to update software, to improve security and data protection and to speed up the delivery of services to citizens and businesses.

The cloud strategy outlined by AgID provides the prerequisites needed by public and private entities to provide cloud infrastructures and services to the public administration, so that the latter can adopt homogeneous cloud computing services and infrastructures that meet high standards of security, efficiency and reliability, in line with the provisions of circulars AgID no.2 and no. 3 of April 9 2018.

AgID has outlined the compliance requirements for security, performance and scalability, interoperability, portability, as well as the ones related to the organisational and legislative aspects. In particular, Italian public administrations are looking for:

• Cloud service providers: Saas services (software as a service), Iaas services (Infrastructure as a service) and Paas (Platform as a service).
• Cloud Infrastructure providers: Cloud Service Providers, Cloud SPC 1 -, National Strategic Poles.

Providers who meet the quality requirements will then be able to enter the Cloud Services Catalogue for public administrations, already available from July 2018. On this platform, all public administrations will have the opportunity to find out about the infrastructures and services available to guide their purchasing choices. From 1 April 2019, public administrations could acquire infrastructures and solutions through the Cloud Catalogue.

Key enablers

Access to public information

Third Open Government Partnership (OGP) Action Plan

The central themes of the Plan are Open data and Transparency, Participation and Accountability, Digital Citizenship and Innovation.

With this new Plan the Italian Government wants to strongly relaunch its commitment on the Open Government, transparency, digital citizenship, participation and accountability which are also the fundamental objectives of the public administration Reform.

The new plan was published in September 2016.

The Plan contained 34 actions divided into the three thematic areas:

• Open data and transparency (12 actions)
• Participation and accountability (16 actions)
• Digital Citizenship and Innovation (six actions)

The Plan included actions that enabled the country to further open up, in line with OGP values of access to the public sector, civic participation, accountability and digitalisation of public administration.

After the adoption of the Freedom of Information Act (FOIA), part of the reform of public administration, the Government worked to ensure the right of civic access and monitor its implementation.

Furthermore, the Plan includes the participation of local administration: municipal and regional authorities are engaged in projects relevant to the prevention of corruption and protection of digital rights.

eID and Trust Services

SPID – Public System of Digital Identity

SPID, the Public Digital Identity System, is the solution that allows users to access all the online services of the Public Administration with a single digital identity (username and password) that can be used by computers, tablets and smartphones. Its usage is becoming commonly accepted among public administrations and citizens: in 2019 more than 4 000 public administrations and more than 4 million citizens decided to adopt it.

SPID is rapidly evolving and AgID is currently working on different regulations to extend the use of SPID to physical persons on behalf of legal entities. It would make it possible to replicate the effect of an authenticated signature. The introduction of OpenID Connect technology to complement the SAML (Security Assertion Markup Language) technology currently in use, will reduce the burden to authenticate the subjects requesting the SPID.

As for the eID, the dissemination of electronic identity cards made possible the initiation of the process of notification of the eID in itself pursuant to art. 9 of the eIDAS Regulation, which was fully implemented in the first half of 2019.

Electronic ID card

AgID started the process to integrate the Italian Electronic ID card to be used within public administrations of the Member States.

Public consultations to define the guidelines to integrate the use of electronic ID cards for professional usage were concluded. The guidelines identified the way the identity providers should proceed to release electronic ID cards for professional usage in order to verify the affiliation of individuals to organisations and their professional expertise.

The Italian eIDAS node is active and interconnected with Belgium, Estonia, Greece, Spain and Sweden. Italian citizens can access the public administrations’ services offered by those countries.

Security aspects related to digital government

Cybersecurity

The Agenzia per l'Italia Digitale, in compliance with the Directive of the President of the Council of Ministers of 1 August 2015, undertook the design and planning of useful strategies to ensure the resilience of the national IT infrastructure of the public administration. The goal was to increase the responsiveness and efficiency of the cybersecurity systems of public administrations to prevent the occurrence of events such as accidents or hostile actions aimed at compromising normal provision of service. The first step was the drafting of the Guidelines for ICT Security of Public Administrations and its reference within the Minimum ICT Security Measures for Public Administrations document, published in 2016. More recently, as part of the programme for the implementation of the Digital Agenda, AgID launched the Italia Login project through which AgID aims at creating an integrated environment, from the level of infrastructure to that of applications, standards and norms, as a basis for the development and delivery of public administration services for citizens and businesses.

Acknowledging the importance of the impact of cyber-attacks to which public administrations may be exposed, in 2018 a risk management methodology was designed and developed, starting from the ones already applied in the private and public sector, both nationally and internationally. The main characteristics are the following:

• To be applied to all public administrations, which differ in size, technological complexity and typologies of services delivered to businesses, citizens and other public entities;
• To be supported by an application tool that can be used by all public administrations and integrated with other central IT infrastructures such as "Servizi.Gov.it".

Starting from the second half of 2018, PAC and PAL were involved in the experimentation of the cyber risk self-assessment tool developed by AgID and available on SicurezzaIT.

Interconnection of base registries

eProcurement

Framework agreement with the Ugo Bordoni Foundation

In February 2018, AgID signed a framework agreement with the Ugo Bordoni Foundation, which provided support for the management and implementation of procedures and specifications for Pre-Commercial Procurement (PCP) contracts aimed at the conclusion of R&D contracts.

Memorandum of Understanding Between AgID, the Campania Region and Soresa

In May 2018, a Memorandum of Understanding between AgID, the Campania Region and Soresa was agreed to promote the use of innovation and pre-commercial procurement, particularly in the digital health and ICT sectors.

Collaboration Agreement Between AgID and the Agency for Territorial Cohesion

In June 2018, a Collaboration agreement between AgID and the Agency for Territorial Cohesion was agreed for the implementation of the 2014-2020 Community Programme and, in particular, the coordination of the actions provided for the stimulation of public demand for innovation and the promotion of pre-commercial public procurement.

Institute for Innovation and Transparency of Procurement and Environmental Compatibility

In September 2018, the Memorandum of Understanding with the Conference of Regions and Autonomous Provinces, Confindustria and Ithaca (Institute for Innovation and Transparency of Procurement and Environmental Compatibility) was agreed. It aimed to identify strategies to enhance the role of public demand as a lever for innovation.

Procurement for Innovation in Puglia Region

In December 2018, a collaboration agreement for growth and digital citizenship was agreed in the Puglia Region. It included the outline of actions needed for the promotion of “Public Demand for Innovation” and the deployment of the model of “Procurement for Innovation”.

AgID Roadshow - Manage Public Demand as a Lever for Innovation

From December 2018 to February 2019, in order to promote a better knowledge of procurement innovative, AgID, together with Confindustria, Conference of Regions and Autonomous Provinces and Ithaca (as operational actor of the Memorandum of Understanding), launched the roadshow Manage Public Demand as a Lever for Innovation. The roadshow encouraged the dialogue between public and private innovative players in several cities.

Domain-specific political communications

No political communication was adopted in this field to date.

Interoperability

No political communication was adopted in this field to date.

Emerging technologies

Artificial Intelligence and Blockchain

Under the Ministry of Economic Development, two expert groups on Artificial Intelligence and Blockchain was established.

The white paper illustrated the guidelines and recommendations for the sustainable and responsible use of Artificial Intelligence in public administration and it represented the first step to connect public administrations and private sector. The aim was to match supply and demand for innovative services.

In January 2019, meetings of expert groups on AI, Blockchain and distributed registers were conducted. The opening meeting was chaired by Andrea Cioffi, Undersecretary for Economic Development responsible for Industry, supported by Marco Bellezza, Legal Adviser to Minister Luigi Di Maio on Telecommunications and Digital Innovation. The meeting was attended by the experts selected to set, together with MiSE, the national strategies, outlining the objectives, agenda and working methods of the respective groups. Elements for comparison were also defined:

• For AI: enhancing research, bringing IA from the laboratory to the market; education, skills and lifelong learning; attracting and encouraging qualified investments in AI; data as a new production factor; regulatory framework and ethical impacts; improving public services through AI.
• For Blockchain and distributed registers: characteristics of technology and evolutionary lines; the role of Italy in the European scenario; tracing Italian experiences in the private and public sector; Italian research and experimentation on Blockchain and distributed registers; fourth industrial revolution - world of production and exchange of value; education, skills and lifelong learning; towards the construction of a regulatory framework of reference; strategic sectors and enabling use cases - certification and protection of Made in Italy.

Digital Government Governance

National

Policy

Ministry of Simplification and Public Administration – Department of Civil Service

The Ministry for Simplification and Public Administration is responsible for the management policies of public administration.

The Department of Civil Service is the structure of the Presidency of the Council of Ministers which is entrusted with overseeing the reform and modernisation of public administration policies. It is also the structure that provides support to the Minister for Simplification and Public Administration in carrying out tasks delegated by the President of the Council of Ministers.

Digital skills for the Public Administration syllabus was created to define the set of digital knowledge and skills considered key for the public administration, such as: data and information management, security, online services, communication and knowledge of emerging technologies.

Giulia Bongiorno Minister Simplification for Public Administration Contact details: Ministry for Simplification and Public Administration Corso Vittorio Emanuele II, 116 00186 Rome Tel.: (+39) 06 68997580 Fax: (+39) 06 68997188 E-mail: ministropa@governo.it Source: http://www.funzionepubblica.gov.it/

Mattia Fantinati State Secretary at the Ministry of Public Administration Contact details: Ministry for Simplification and Public Administration Corso Vittorio Emanuele II, 116 00186 Rome Tel.: (+39) 06 0668997151 E-mail: segreteriafantinati@governo.it Source: http://www.funzionepubblica.gov.it/

The Institution was established by Legislative Decree no. 83, converted into Law no. 134/2012, and inherited the powers of the Department for the Digitisation of Public Administration and Technological Innovation for the Diffusion of Technology Innovation, those of AgID and of the Higher Institute of Communications and Information Technology regarding matters of security expertise of networks.

The Agency carries out the design and coordination of strategic initiatives for more effective delivery of network services by the public administrations to citizens and businesses. It elaborates and processes the technical rules and guidelines for seamless interoperability and applications' cooperation between governmental information systems and those of the European Union, it ensures technical uniformity of public information systems designed to deliver services to citizens and businesses, while providing consistent levels of quality and usability throughout the country, as well as their full integration at a European level. It has published online guidelines for digital professionals and e-leaderships skills.

The Agency also constitutes the hub to boost the Italian participation in the European and national programmes for the development of the Digital Agenda.

Teresa Alvaro Director General of the Agency for Digital Italy Contact details: Agency for Digital Italy Via Liszt 21 00144 Rome Tel.: (+39) 06852641 E-mail: protocollo@pec.agid.gov.it Source: http://www.agid.gov.it/

Digital Transformation Team

The Digital Transformation Team depends on the Presidency of the Council of Ministers and is involved in the definition of the country's strategy on digitisation of public administration. Under the leadership of an extraordinary Commissioner for Digital Transformation, the team identifies new digital and technological transformation initiatives.

Luca Attias Extraordinary Commissioner for the Implementation of the Digital Agenda Contact details: Digital Transformation Team Palazzo Chigi Piazza Colonna 370 00187 Rome E-mail: teamdigitale@governo.it Source: https://teamdigitale.governo.it/en/team

Coordination

Ministry for Simplification and Public Administration - Department of Civil Service

The Ministry for Simplification and Public Administration is in charge of the coordination of eGovernment tasks at all levels of the Italian administration (central, regional and local). It ensures consistency among digital innovation policies conducted at central and local levels while coordinating projects involving several administrations. The Department of Civil Service also acts as an observatory of the information society and the digital divide monitoring the projects implemented by central and local administrations.

Digital Transformation Team

Among the Digital Transformation Team tasks, there is also the coordination of the different government and PA stakeholders to manage existing and future digital programmes in an integrated manner with an agile methodology and an open data approach.

Implementation

The Agency also constitutes the hub to boost the Italian participation in the European and national programmes for the development of the Digital Agenda.

Government Departments and Agencies

Government departments and agencies are responsible for the implementation of departmental eGovernment projects falling within their respective jurisdiction.

Support

Ministry for Simplification and Public Administration - Department for Civil Service

The Department for Civil Service supports the modernisation of the Italian public administration. The Department promotes reform initiatives to enhance the efficiency and effectiveness of the public administration.

Formez

Formez is an in-house organism of the Department of Civil Service with the aim to develop and deliver training services to public sector staff, in particular, training related to modernisation and ICT-related programmes in order to support the modernisation, competitiveness and efficiency of public administration locally, regionally and internationally.

Base registry coordination

Ministry of Economy and Finances, l´Agenzia delle entrate

The Ministry of Economy and Finances is responsible of the Tax Data Archive. The Tax Registry is a set of databases not listed officially in the law as a base registry. It could be good candidate for future base registries.

Ministry of Interior

The Ministry of Interior is responsible for the National Registry of the Resident Population (ANPR).

The National Registry of the Resident Population (Anagrafe Unica Nazionale) is in the process of becoming a centralised database that substitutes the municipal databases for the Index of National Registries (INA) and the Italian population residing abroad (AIRE).

The reason behind the centralisation of the ANPR is the fact that each municipality has created its database; in doing so, they replicated the data. It was clear that the Once-Only principle was not being implemented. To resolve this issue, the Ministry of Economy and Finance, through SOGEI, built a system where all the data is centralised. Different municipalities can access the central database directly. Nevertheless, they still maintain their local databases. Municipalities persist in doing so, because moving the data to the centralised system in its entirety is complicated, as they have developed their individual applications over the years.

Currently, the central database is being updated through a synchronisation software. The process involves integrating the current local/municipal databases into the centralised one. Through this process, outdated municipal databases are also being updated. The reading and writing of the information is done through the central database, which is then transposed to the municipal database.

Ministry of Infrastructure and Transport

The Ministry of Infrastructure and Transport is responsible for the Vehicle Registry. The Vehicle Registry is a set of databases not listed officially in the law as a base registry. It could be a good candidate for future base registries.

Chamber of Commerce, InfoCamere

Chamber of Commerce is responsible for the Company Registry. The Company Registry can be defined as the Registry of Company Details: it contains information (incorporation, amendments, cessation of trading) for all companies with any legal status and within any sector of economic activity, with headquarters or local branches within the country, as well as any other subject that is required by law. InfoCamere is the consortium company for the Italian Chambers of Commerce, which created and managed the Company Registry. The Company Registry is also interacting with other databases in a cross-border manner.

Territory Agency

The Territory Agency is responsible for the Land Registry or RNDT (Repertorio Nazionale dei Dati Territoriali) which is the national catalogue of metadata on spatial datasets and related services available to the public administrations. The catalogue is also a public registry of spatial data, thus certifying their existence through the publication of the related metadata.

Ministry of Justice

The Ministry of Justice is responsible for the Criminal Database.

National Anti-Corruption Authority (ANAC)

The National Anti-Corruption Authority (ANAC) is responsible for National Database of Public Contracts.

National Institute of Statistics

The National Institute of Statistics is responsible for the Catalogue of National Addresses and Civil Numbers.

Audit

Court of Auditors

The role of the Italian Court of Auditors is to safeguard public finance and guarantee the respect of jurisdictional order. The Court pursues these two aims through two functions: the audit function and the jurisdictional function.

Data Protection

Italian Data Protection Authority

The Italian Data Protection Authority (Garante per la Protezione dei Dati personali) is an independent authority in charge of supervising and enforcing the application of the Data Protection Code. In an effort to simplify the complaints process, the Authority has published a complaint form on the website.

Subnational (federal, regional and local)

Policy

Regional Governments

Besides the common policies agreed at the national level with central government ministries and with the other regional Governments, each Italian regional government has adopted a regional information society strategy, which almost always comprises a territorial action plan for eGovernment.

Coordination

Standing Committee on Technological Innovation in Regions and Autonomous Local Authorities

The State regulates the electronic coordination of state, regional and local administration data and lays down the technical regulations necessary to guarantee the security and interoperability of computer systems and data flows for the circulation and exchange of data and for access to online services. To reach this objective, the eGovernment Code established the Standing Committee on technological innovation in regions and autonomous local authorities, with the function of advising and proceeding preliminary inquiries on agreements and collaboration initiatives promoted by the administrations.

Ministry of Simplification and Public Administration – Department of Civil Service

The Ministry for Simplification and Public Administration is in charge of coordinating eGovernment tasks at the regional and local levels of the Italian administration, by ensuring consistency in digital innovation policies while coordinating projects involving several administrations.

Implementation

Regional and Local Authorities

Regional and local authorities are responsible for the implementation of regional and local eGovernment projects falling within their respective areas of competence.

Support

Regional Competence Centres for eGovernment

The Regional Competence Centres were established following an agreement between the Central Government and the presidents of all 19 regional and two autonomous provincial authorities in March 2002, renewed through bilateral agreements in 2006. The agreement created a network of expertise providing local public sector bodies with technical assistance, information and training activities, support in their efforts to implement eGovernment, upgrade of their IT systems and reorganisation of both their back-office processes and their service delivery channels.

Union of Italian Provinces

The Union of Italian Provinces represents all Italian provinces except the autonomous provinces of Trento, Bolzano and Aosta. It promotes the interests of provinces and provides them with technical and political support in their areas of competence.

National Association of Italian Municipalities (ANCI)

ANCI represents Italian municipalities and provides them with technical and political support. In 1987, ANCI created the company Ancitel, dedicated to bringing innovation and modernisation to the Italian municipalities and local authorities. Ancitel has become the main service provider of ANCI supporting and promoting the introduction of new information and communication technologies in municipalities.

Base registry coordination

No responsible organisations were reported to date.

Audit

Court of Auditors - Regional Sections

The Regional Sections of the Court of Auditors are in charge of monitoring and auditing the use of public funds by public sector bodies in the regions.

Data Protection

No responsible organisations were reported to date.

Digital Government Infrastructure

Portals

National Resident Population Register (ANPR)

The National Resident Population Register is owned and maintained by the Ministry of Interior. It is a single national database designed to combine the demographic data of all Italian residents, including those living abroad (registered at the Italian Register of Foreign Residents (AIRE)).

eGovernment Portal for Businesses

The eGovernment Portal for Businesses was launched in March 2005. It provided a single-entry point to information and online services for businesses and entrepreneurs. Users can gain access to all information and services provided online by the central government, regions, provinces, and municipalities exceeding 25 000 inhabitants, as well as by a number of other entities including upland authorities, local health authorities and chambers of commerce. Access to forms and services online is provided for three thematic areas: companies and public administration, company development, innovation and training.

A specific section of the portal also allows for personalised access to a virtual desk of integrated services i.e. services provided by different authorities but relating to a unique goal for the user. Access to the integrated services section requires the use of the National Services Card (CNS), or a smart card whose characteristics comply with the specifications of the CNS, allowing for simplified procedures as well as for a unique transmission of common data and the coordinated communication of the outcome of the procedure.

Normativa Portal

The portal, set up by the Presidency of the Council of Ministers in cooperation with the Italian Parliament, the Supreme Court (Corte di Cassazione) and the Government Printing Office (Istituto Poligrafico e Zecca dello Stato - IPZS), is the unified free access point to the Italian legislation. The portal, available since March 2010, currently includes all the laws in force since 1981; the complete Italian Government legislation (approximately 75 000 documents) was provided in 2014.

eGovernment portal for employment ‘Cliclavoro’

'Cliclavoro' went live on 22 October 2010. It was the new portal of the Ministry of Labour and Social Policies, designed to promote and improve the intermediation between supply and demand of labour and the interaction among business, education, training and social policies' systems.

Its main objective was to ensure that all operators of the Italian employment system had a simple and immediate access to a comprehensive catalogue providing detailed employment information and services, available in a shared and collaborative information system.

Portal of National Tourism – Italia.it

Cybersecurity Portal

The Cybersecurity Portal includes cyber risk management tools for evaluating and tackling cyber risk.

Artificial Intelligence Portal

The government Artificial Intelligence Portal aims to develop novel ways to modernise processes, services and products of the Italian public administrations through the use of AI tools.

Networks

No particular infrastructure in this field was reported to date.

Data Exchange

eGovernment Portal for Open Data

The eGovernment portal for open data, www.dati.gov.it, intends to be the benchmark for open data in Italian public administration. It contains links and descriptions for about 150 public databases made available by the public administrations. The data is available to any citizen intending to use it to develop applications for analysis or study purposes, in a complete, quick and accessible format.

Technical Infrastructure for Applications Cooperation Between Regional Authorities

As of September 2006, the project incorporated 16 of the country’s 19 regions, together with the autonomous province of Trento.

Developers.italia.it

The website was created to simplify and improve interaction between developers and the public administration, starting with some important projects such as the ANPR, the National Registry of the Resident Population, or the SPID, the digital management system of the public identity. Until now, except with rare exceptions, the central public administration limited itself to drafting laws and regulations in a non-technical bureaucratic language without any tools or initiatives to support the developers involved in building and integrating software. Developers Italia wants to fill this gap. Developers Italia wants to build a community starting from the basics: re-writing the documentation in a technical language, using as a publishing platform the open source project Read The Docs. By providing a development environment, examples, and SDKs for the most common languages and frameworks, the platform provides direct support via the forum, built on top of the open source project Discourse and already accessible online, instead of a helpdesk accessible only by phone.

Guidelines on the Acquisition and Reuse of Software for Public Administrations

The circular on Guidelines on the Acquisition and Reuse of Software for Public Administrations was drawn up by a working group made up of members of AgID and the Digital Transformation Team, in implementation of the provisions of Articles 68 "Comparative Analysis of Solutions," and 69, "Reuse of Solutions and Open Standards," of the Digital Administration Code (CAD), and in accordance with Art. 71, "Technical Rules".

The purpose of the document, which replaced the previous circular no. 63/2013, entitled "Guidelines for Comparative Assessment,” provided for by Article 68 of Legislative Decree no. 82 of 7 March 2005, Digital Administration Code and its Annexes, was to facilitate public administrations in the acquisition and reuse of software through the use of the open source paradigm.

In line with the provisions of the Circular, and the Three-Year Plan for Information Technology in public administration, AgID provided a repository (archive) of the source code, which brought together the open source components that could be used by all public administrations and the community of developers working for public administrations.

The guidelines are also based on the Three-Year Plan, which includes the following strategic objectives:

• The sharing of indications and software components that allow for the reduction in the costs of implementing new digital products, and promoting reuse and interoperability;
• The spread of the open source paradigm, facilitating the establishment of a community of developers of applications and software components useful for the public administration.

eID and Trust Services

Public System for Digital Identity Management (SPID)

Public System for Digital Identity Management (SPID) is an electronic identification means that certifies the digital identity of citizens and businesses. SPID can be used to access and enjoy all the telematic services of the PA which a single digital identity (username and password) that can be used by computers, tablets and smartphones. Italian citizens and businesses can use their SPID credentials to access public services in other Member States. Cooperation between the public and the private sectors plays a core role in the path toward mutually recognised national systems.

In April 2019, there were 4 126 393 SPID identity provided, nine active digital identity managers, and 4 000 active administrations.

Electronic ID Card

The Italian electronic ID card (CIE) project was launched in 2001. After two phases of testing, it was rolled out across the country and distributed to citizens older than 15. In December 2018, AgID started the notification process to all Member States in an attempt to make the CIEs usable within all the European Public Administrations, as it is for the SPID. This process was finalised in the first half of 2019. The Italian electronic ID card is complementary to SPID.

The Italian eID card comprises a microchip, an optical memory and an ICAO machine readable zone for the use of the card as a travel document. It contains a set of personal data, including the holder's fiscal code, blood group and fingerprint scans. The personal data, biometric key and digital signature are only stored on the card. In accordance with data protection legislation, this data is not kept on any central database and can only be released and used if the holder gives his/her permission by inserting a PIN code. The cardholder’s fingerprint template is stored in both the microchip and the optical memory. The microchip makes online identification possible and enables transactions between citizens and providers, including ePayments.

From April 2017 to December 2018, all Italian municipalities activated the system of CIE. Thanks to CIE, Italian citizens can travel within the EU and access online services provided by Italian public administration.

Certified Electronic Mail (PEC)

In 2005, Decree (DPR) no. 68 defined the characteristics of a new electronic delivery service (Posta Elettronica Certificata - PEC), granting it legal value.

PEC ensured the recognition of the sender; the integrity of a sent message (by digital signature); the absence of delivery refusal; the matching between the delivery receipt; and the message sent by the user.

The eGovernment Code introduced the PEC use in government processes. Public administrations were requested to set up and publish at least one PEC address.

National Services Card (CNS)

In order to enable citizens to securely access eGovernment services even before the widespread dissemination of electronic ID cards, the Italian Government developed the National Services Card (CNS). It was a smart card that allowed for the secured identification of citizens online. The card's only difference from the eID card was that the CNS lacks its additional security elements, such as the laser band, the holograms, etc, therefore not constituting a 'proof of identity' or a travel document.

The card was used to sign electronic documents and due to its flexibility in Administration-to-Citizen (A2C) services, both at national and local levels.

Electronic Passport (ePass)

eProcurement

Innovative Procurement Portal

The Innovative Procurement Portal was created according to the provisions of action line 75 of Chapter 10 of the Three-Year Plan for Information Technology in Public Administration 2019-2021 with the aim of promoting the use of innovation contracts, to support Italian public administrations in carrying out procurement procedures, and to match the supply and demand of innovative solutions. It does this by encouraging effective collaborations between public administrations, companies and research institutions, in line with the provisions of the Italian Digital Agenda.

The portal offers a wide selection of the procedures set up by the Italian PPAAs, also within the framework of national programmes, and is designed to accommodate the entire path of innovation, from the emergence of needs to the implementation of the purchase. In addition, it aims to federate the Open Innovation platforms of the Regions, the Cluster portals, the Associations representing economic operators with the aim of creating a network that prepares the factors of innovation production and makes it effective and structural as in them in power.

eProcurement Forum

The following activities are assigned to the forum:

• Examine new national and European legislation on eProcurement;
• Disseminate information on eProcurement topics through seminars, conferences, press articles, etc.;
• Identify and facilitate the exchange of experiences and best practices to facilitate the emergence of interoperable solutions;
• Monitor the evolution of the eProcurement market;
• Develop and deepen issues on eProcurement, also reported by market operators and public administrations, through the activation of working groups.

Acquistinretepa Portal

The Acquistinretepa Portal was developed and managed by Consip, which was delegated in the year 2000 by the Ministry of Economy to develop an eProcurement system and relative tools on behalf of all Public Administrations. Consip's mission is to develop and manage innovative ICT projects for the Ministry of Economy and Finance and to support the Italian Public Administration in the development and use of electronic procurement tools.

The Portal is a fully functional eProcurement platform aimed at improving public procurement efficiency. The platform facilitates the use of the main tools for public eProcurement: framework agreements, online auctions, dynamic purchasing systems and an electronic marketplace (MEPA). Furthermore, the platform provides all kinds of information on eProcurement activities, demo and training sessions both to buyers and sellers, as well as an eCatalogue through which direct orders or requests for quotation to all or part of the registered and qualified suppliers are issued. Since 1 July 2007, the use of the Public Administration eMarketplace (MEPA) has been mandatory for all central administrations for the purchase of goods and services valued below the EU threshold. It can also optionally be used by local administrations.

Green Procurement Website

Green Procurement is the national website of the European project 'Buy Smart', funded by the European programme 'Intelligent Energy Europe', which provides free consultation and information material on green procurement. The portal has been maintained by the Italian National Agency for New Technologies, Energy and Sustainable Economic Development (ENEA).

eInvoicing

eInvoicing for Public Administrations

An IT interchange platform (sistema di interscambio) is used to receive, check and forward eInvoices between public administrations. As of March 2019, more than 119 million were managed.

ePayment

PagoPA

PagoPA is an initiative that allows citizens and businesses to electronically pay the public administration on the basis of rules, standards and tools defined by AgID and accepted by public administrations, banks, post offices and other payment institutions (payment service providers - PSPs) members.

At the local level, many municipalities joined the platform facilitating payments to Public Administration, PagoPA. This means of payment is rapidly increasing, thanks to its user-friendliness.

The city of Milan, for example, is promoting PagoPA as a way to pay waste tax.

Statistics as of March 2019:

• PA members: 17 352;
• Active PA: 14 237;
• Actual active PA: 3 352;
• Payment service providers: 405;
• Total transactions: 28 048 051;
• Payments successfully completed: 23 322 355;
• Total collected: 4.161 833 749.

Knowledge Management

Magellano Web Platform

A system operational since 8 May 2009, Magellano is the knowledge management web platform of the Italian Public Administration. The system facilitates the work and the collaboration among public authorities through a virtual community offering a unique access point to the know-how and expertise acquired within the Italian Public Administration. Secondly, Magellano became a core resource for all those providing citizens and businesses with multi-channel information on government services.

Open Data

Open data are public data that must be published in such a way that it is easy to reuse. To this end, aspects such as: licensing, standardisation, quality, accessibility, including through automated applications, are essential. Each administration is required to release open data to contribute to the enhancement of the public information heritage, in line with international and national policies on open data. As of March 2019, more than 23 595 datasets are available.

Cross-border platforms

European Platforms

• The Road Safety Directive (2015/413/EU).
• The interoperable EU-wide e-Call based on Delegated Regulation (EU) No 305/2013).
• Legislation concerning the European Registry of Road Transport Undertakings (ERRU), the regulations (EU) No 1071/2009, 1072/2009, 1073/2009 and 1213/2010.

• Cloud for Europe (ended in June 2017), the adoption of a well-defined European Cloud Computing Strategy for the public sector.
• E-Sens (ended in March 2017), aiming at facilitating the deployment of cross-border digital public services through generic and re-usable technical components.
• Eksistenz (ended in May 2017), the creation of a set of innovative and interoperable tools, procedures, methods and processes that tackled identity theft in the EU.

eIDAS beta

The eIDAS regulation is the legislative basis for electronic interactions between businesses, citizens and public authorities, improving the security and efficiency of online services and e-business transactions in the European Union.

With the Login with eIDAS button, the Italian node enables the cross-border interoperability of digital identities (eID). Its implementation will enable the circularity of Italian eIDs among EU member states.

Base registries

Italian Public Registry

• Repertorio nazionale dei dati territoriali (RNDT) – national registry for land data;
• Anagrafe nazionale della popolazione residente (ANPR) – national registry for resident citizens;
• Banca dati nazionale dei contratti pubblici (BDNCP) – national registry for public contracts;
• Casellario giudiziale – criminal record registry;
• Registro delle imprese – national registry of businesses;
• Archivi automatizzati in materia di immigrazione e di asilo – automatic archive in the field of immigration;
• Anagrafe nazionale degli assistiti (ANA) – national registry of assisted people;
• Anagrafe delle aziende agricole – national registry of farms.
• Archivio nazionale dei numeri civici delle strade urbane (ANNCSU) – national registry for streets and house numbers;
• Base dati catastale – cadastre’s national registry;
• Indice delle Pubbliche amministrazioni (IPA) – national index of public administrations;
• Indice nazionale degli indirizzi di posta elettronica certificata di professionisti e imprese (INI-PEC) – national registry of verified email addresses of business and professionals;
• Pubblico registro automobilistico (PRA) – national registry of cars;
• Anagrafe tributaria – tax national registry;
• Catalogo dei dati delle Pubbliche amministrazioni – national catalogues of public administrations’ data;
• Catalogo dei servizi a cittadini e imprese – national catalogue of services to citizens and businesses;
• Sistema informativo nazionale federato delle infrastrutture (SINFI) – national information system of infrastructures.

Digital Government Services for Citizens

The information in this section presents an overview of the basic public services provided to the citizens. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for citizens are as follows:

• Travel
• Work and retirement
• Vehicles
• Residence formalities
• Education and youth
• Health
• Family
• Consumers

Travel

Work and retirement

Vehicles

Residence formalities

Education and youth

Health

Family

Consumers

Digital Government Services for Businesses

The information in this section presents an overview of the basic public services provided to the Businesses. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for businesses are as follows:

• Running a business
• Taxation
• Selling in the EU
• Human Resources
• Product requirements
• Financing and Funding
• Dealing with Customers

Running a business

Taxation

Selling in the EU

Human Resources

Product requirements

Finance and funding

Dealing with customers

No public services were reported in this domain to date.

The Digital Government Factsheets

The factsheets present an overview of the state and progress of Digital Government European countries.

There are published on the Joinup platform, which is a joint initiative by the Directorate General for Informatics (DG DIGIT) and the Directorate General for Communications Networks, Content & Technology (DG CONNECT). This factsheet received valuable contribution from Claudio Celeghin, Agenzia per l’Italia Digitale.

The Digital Government Factsheets are prepared for the European Commission by Wavestone

An action supported by ISA²

ISA² is a EUR 131 million programme of the European Commission which develops digital solutions that enable interoperable cross-border and cross-sector public services, for the benefit of public administrations, businesses and citizens across the EU.

ISA² supports a wide range of activities and solutions, among which is the National Interoperability Framework Observatory (NIFO) action.
ISA² solutions can be used free of charge and are open source when related to IT.

Contact ISA²

isa2@ec.europa.eu

Follow us

@EU_ISA2

@Joinup_eu

isa² programme