Luxembourg
is part of: factsheets
issued: 2019-07
license: https://creativecommons.org/licenses/by/4.0/
spatial: http://publications.europa.eu/resource/authority/country/LUX
relation: Digital Government Indicators
relation: Luxembourg
relation: Xavier Bettel
relation: Marc Hansen
relation: Patrick Houtsch
population total: 602 005 inhabitants (2018)
gdp nominal: 58 869 million Euros (2017)
gdp ppp per capita: 253 (2017)
area total: 2.600 km²
language: French, German
currency: Euro
source: database
source: undefined
source: egovernment-benchmark-2018-digital-efforts-european-countries-are-visibly-paying

Digital Government Indicators
type: DataSet
structure: DigitalGovernmentIndicatorsLuxembourg
source: http://appsso.eurostat.ec.europa.eu/nui/show.do

jo
type: LegalResource
title: Law of 23 May 2016

jo
type: LegalResource
title: law on electronic archiving of 25 July 2015

jo
type: LegalResource
title: eCommerce Act
relation: http://www.legilux.public.lu/leg/a/archives/2001/0712206/0712206.pdf

http://www.legilux.public.lu/leg/a/archives/2001/0712206/0712206.pdf
type: LegalResource
title: regulation

www.eugdpr.org
type: LegalResource
title: EU General Data Protection Regulation

jo
type: LegalResource
title: Act of 1 August, 2018 on the organisation of the National Data Protection Commission and the general data protection framework
relation: rgpd.html

rgpd.html
type: LegalResource
title: General Data Protection Regulation

doc loi30052005 en.pdf
type: LegalResource
title: Amended Act

n1
type: LegalResource
title: Law of 19 December 2002 on the Registry of commerce
relation: https://www.rcsl.lu/mjrcs/jsp/webapp/static/mjrcs/fr/mjrcs/pdf/rgd_2016_05_27.pdf

https://www.rcsl.lu/mjrcs/jsp/webapp/static/mjrcs/fr/mjrcs/pdf/rgd_2016_05_27.pdf
type: LegalResource
title: Law of 27 May 2016

jo
type: LegalResource
title: Law on the reorganisation of the cadastre and topography administration

http://www.legilux.public.lu/leg/a/archives/2003/0163/a163.pdf
type: LegalResource
title: Act of 11 November 2003 on land registration

jo
type: LegalResource
title: modified act on public procurement

jo
type: LegalResource
title: law on electronic invoicing in public procurement and concession contracts
relation: http://eur-lex.europa.eu/legal-content/EN/TXT/

http://eur-lex.europa.eu/legal-content/EN/TXT/
type: LegalResource
title: Directive 2014/55/EU

jo
type: LegalResource
title: Law on the accessibility of the web sites and mobile applications of public sector bodies

Xavier Bettel
type: Person
holds: MinisterforDigitalisation
holds: Post-MinisterDelegateforDigitalisation
contact point: http://example.org/ContactPoint/6236

Prime Minister / Minister for Digitalisation
type: Role

Marc Hansen
type: Person
contact point: http://example.org/ContactPoint/936
holds: Post-Director,StateInformationTechnologyCentre

Minister Delegate for Digitalisation
type: Role

Patrick Houtsch
type: Person
contact point: http://example.org/ContactPoint/7606

Director, State Information Technology Centre
type: Role

Passport
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Ministry of Foreign Affairs
description: Information and downloadable forms. Applications are handled by local authorities.

Informing the stay abroad
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Ministry of Foreign and European Affairs
description: Luxembourg nationals can request consular assistance from a competent diplomatic or consular mission abroad.Travellers contact the Ministry of the Foreign and European Affairs (MAEE) which will respond to their requests and needs.

Passenger rights
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Various procedures are available under the passenger rights section of Guichet.lu.

Assistance
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information for assistance in case of reduced mobility during a trip to or from the European Union.

Transporting various items
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on the transport of animals, plants, alcohol, tobacco, cigarettes and other goods while travelling in the European Union.

Immigration
type: PublicService
relation: Luxembourg
has competent authority: Direction de l’Immigration (Ministry of Foreign and European Affairs)
description: Information and multiple relevant forms to download are available on the Guichet.lu portal. For example, there is a form for the authorisation of secondment, and authorisation to stay for a third-country national in view of a salaried activity as a posted worker, plus other authorisations to stay with work permits.

Job search services
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Employment Administration (ADEM)
description: The website of the Employment Administration includes a search facility for candidates (researching in the jobseekers' database) and downloadable forms. Information and forms to download are also available on the Guichet.lu portal.

Individual training leave
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Tax Administration
description: Persons who wish to develop their professional skills through training may benefit from professional leave in order to participate in training courses; prepare for and take exams; write a thesis; or complete any work in relation to an eligible training course. Depending on the form of employment (employed, self-employed), an eService or a form to download are available on the website of MyGuichet.

Legal information system - the Grand Duchy's judicial portal (in French)
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: The official journal of the Grand-Duchy of Luxembourg is the portal where all laws and other legal norms are published.

Work in Luxembourg
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Portal about the labour market of Luxembourg. Includes information on residence and work permits, testimonials and how to boost job searches.

Unemployment benefits
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Employment Administration (ADEM)
description: Information and forms to download.

Unemployment benefits (frontaliers)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Employment Administration (ADEM)
description: In case of involuntary termination of a working contract, unemployed workers are entitled to unemployment benefits (under certain conditions). An eService for applying for the unemployment benefits is available to workers residing outside Luxembourg who lost their employment in Luxembourg.

Income taxes: declaration, notification of assessment
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Tax Administration
description: Information and forms to download. As of February 2009, income tax declarations can be submitted online on the Guichet.lu portal.

Income tax as a non-resident
type: PublicService
relation: Luxembourg
has competent authority: Administration des contributions directes
description: Non-resident taxpayers in Luxembourg subject to taxation are required to declare their income each year by filing their tax return forms. It is available as an eService on the MyGuichet portal, as well as a form (in French and German) is available for download.

Online payment of a standard fine
type: PublicService
relation: Luxembourg
has competent authority: Grand-Ducal Police
description: Various fines can be paid on MyGuichet. The website gives information on the steps to follow.

Contesting a fine or penalty notice
type: PublicService
relation: Luxembourg
has competent authority: UPCR - CSA: Processing Centre
description: It is possible to lodge an online appeal against a fine or penalty notice or to respond to the penalty notice.

Selling/buying a car
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information and procedure description on selling/buying a car that is new or second hand in Luxembourg.

Driver’s licence
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Ministry of Sustainable Development and Infrastructure, Department of Transport
description: Information and forms to download are available on the Guichet.lu portal to obtain or renew one’s driver’s licence.

Applying for a certificate of authenticity
type: PublicService
relation: Luxembourg
has competent authority: Ministry of Mobility and Public Works
description: Holders of a Luxembourgish driving licence can request a certificate of authenticity attesting to their right to drive.

Car registration (new, used, imported cars)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, National Society for Technical Control (SNCT)
description: Information and forms to download are available on the Guichet.lu portal concerning the registration, re-registration, taking a vehicle out of circulation.

Staying in Luxembourg
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Persons who wish to settle in the Grand Duchy of Luxembourg, whatever the duration of their stay and their country of origin, have to complete certain formalities before and after their entry into the country.

Announcement of moving (change of address)
type: PublicService
relation: Luxembourg
has competent authority: Central Government/Local Government
description: Change of address notifications are handled by individual government bodies and local authorities. Most municipalities provide information on the procedure used on their websites. Information and forms to download are also available on the Guichet.lu portal.

Criminal Record Certificate
type: PublicService
relation: Luxembourg
has competent authority: Local Government (Municipalities) – Criminal Records Authority
description: A criminal record is a copy of the national criminal record used to check the criminal history of a person (natural or legal). It is possible to request a criminal record certificate only through MyGuichet via an eService, as well as an application form is available for download from the portal.

Declaration to the police (e.g. in case of theft)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, National Police
description: Information and electronic forms.

Housing (building and housing, environment)
type: PublicService
relation: Luxembourg
has competent authority: Local Government
description: Building permission requests are handled by local authorities. Most municipalities offer information on their websites. Information and forms to download are also available on the Guichet.lu portal.

Land register
type: PublicService
relation: Luxembourg
has competent authority: Administration of Land Register and Topography
description: The Administration of Land Register and Topography announced the launch of a new service. This allows online consultation of property rights (parcels and private lots). This private data is accessible on MyGuichet. By connecting to his personal space, any owner has a clear view of his own real estate and other land, as listed by the land register services.

Waste
type: PublicService
relation: Luxembourg
has competent authority: Administration de l’environnement (Ministère du Développement durable et des infrastructures)
description: Several online services are available at the MyGuichet portal related to the collection of waste, as well as multiple forms available to download.

Elections
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: The official website of elections in Luxembourg, for information purposes.

Register on the electoral rolls
type: PublicService
relation: Luxembourg
has competent authority: Communal Administrations
description: Non-Luxembourg citizens who are European nationals can vote in the European elections in Luxembourg. If they wish to participate for the first time, they must apply for registration on the electoral roll at their commune of residence before the 87th day preceding the elections.

Application for vote by post
type: PublicService
relation: Luxembourg
has competent authority: Communal Administrations
description: The postal voting system was put in place for all voters to deter abstention. The request for a postal vote must be made to the commune in which the voter is registered.

Enrolment in higher education/university
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Documentation and Information Centre on Higher Education (CEDIES)
description: Information on enrolment in the University of Luxembourg (which was established in 2003) and in higher education institutions abroad.

Public libraries (availability of catalogues, search tools)
type: PublicService
relation: Luxembourg
has competent authority: Central Government/Local Government, National Library
description: Online catalogue of 20 public libraries across the country, with online request facility.

Student grants
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Documentation and Information Centre on Higher Education (CEDIES)
description: Online application system for student grants. The inserted data is transmitted to the back office of the Documentation and Information Centre on Higher Education (CEDIES). To guarantee the authenticity of the requestor, the Government will offer a LuxTrust signing stick to students, allowing authenticity proof by eSignature. The application of CEDIES allows follow-up by the requestor.

Apprenticeship vacancies
type: PublicService
relation: Luxembourg
has competent authority: Chamber of Skilled Trades and Crafts
description: Every year, the professional chambers publish a list of companies that provide trainings for apprentices.

Information and assistance to researchers / Research funding support
type: PublicService
relation: Luxembourg
has competent authority: EURAXESS Luxembourg
description: EURAXESS Luxembourg provides information and assistance to mobile researchers – by means of the web portal and with the support of the national EURAXESS Service Centres. The portal contains practical information concerning professional and daily life, as well as information on job and funding opportunities.

Volunteering
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Guichet.lu holds online information on volunteering, such as enrolling in a volunteer service programme, signing up for voluntary service, and setting up a non-profit association.

Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Ministry of Health
description: Information and forms to download.

Health system
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Guichet.lu provides online information and answers to answers such as, How does the Luxembourg social security system work? How can I get the European Health Insurance Card? Am I entitled to reimbursement for my health expenses? How can I declare my incapacity for work? What do I do in case of an accident? What are my rights and duties as a patient and what social supports are available to me?

Certificates (birth, marriage): request and delivery
type: PublicService
relation: Luxembourg
has competent authority: Local Government
description: Receive certain official documents in electronic formatBirth grants: the letters informing parents about the payment of the postnatal allowance, the prenatal allowance and the maternity allowance;Family benefits: the statement of the differential supplement, the family benefits, a questionnaire with respect to maintaining the right to family benefits, an information letter concerning the suspension of family benefits because of academic studies of the child, a request for information regarding your situation;Parental leave: income certificate, salary certificate, supporting documents and individual statements.

Child allowances
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Caisse pour l’Avenir des Enfants (CAE)
description: Information and forms to download. Since January 2008, childbirth allowances can be claimed electronically.

Children’s Future Fund (CAE) bank detail modification
type: PublicService
relation: Luxembourg
has competent authority: Caisse pour l’avenir des enfants (CAE)
description: Consultation and/or modification of the bank details indicated to the Children’s Future Fund (CAE) for the purpose of paying family benefits and/or the parental leave allowance.

Children and adoption
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on birth, custody of minor children, parental responsibility, rules for surrogacy andof adoption, including that by the second parent, support obligation in a cross-border family situation.

Couples’ rights
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on living with a partner of another nationality, including same-sex couples ‘marriage, civil or registered partnership, separation, divorce, matrimonial regime, rights of cohabitants).

Consumer protection
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Information on Guichet.lu on various aspects of consumer protection such as guarantee of conformity, consumer credit, display of prices, unfair trading prices and door-to-door selling.

Production of electricity from renewable energy sources
type: PublicService
relation: Luxembourg
has competent authority: Energy Directory of the Ministry of Economics
description: In order to encourage investment projects aimed at electricity production from renewable energy sources, the State may incentivise with a premium granted to private individuals and legal entities, provided that the energy produced is injected into the network of national operators. The Minister responsible for Energy initiates calls for tender.

Ombudsman
type: PublicService
relation: Luxembourg
has competent authority: National Service of the Consumer Ombudsman
description: A consumer who encounters a problem with a professional is not obliged to go to court to settle it. He can go to a specialized body to try to reach an amicable agreement. In this way, the consumer is guaranteed that his problem will be handled in a simple, fast and inexpensive way, outside of a court.

Patent
type: PublicService
relation: Luxembourg
has competent authority: Office for Intellectual Property (Ministère de l’Economie (Ministry of the Economy))
description: A drawing or design may be registered at the national level, European level or at international level. Several related forms can be downloaded from the MyGuichet web portal in relation to the registration of a patent at a national level, whilst an eService for a registration of a patent at European and international level is available to be accessed for online filling via the MyGuichet web portal. Documents with further instructions are also available for download in English, German and French.

Benelux Intellectual Property
type: PublicService
relation: Luxembourg
has competent authority: Office for Intellectual Property (Ministère de l’Économie (Ministry of the Economy)), Benelux Office for Intellectual Property (BOIP)
description: In terms of trademarks and designs, the protection is at the level of Benelux, because Luxembourg is part of the Benelux Intellectual Property Organisation. Applications can be made online at the Benelux Office for Intellectual Property (BOIP), the official body responsible for registering trademarks and designs in the Benelux.

Registering a drawing or a design
type: PublicService
relation: Luxembourg
has competent authority: Office for Intellectual Property (Ministry of the Economy)
description: A drawing or design may be registered at Benelux level, European level or at international level. Several related forms can be downloaded from the MyGuichet webportal, and an online form is available to be filled in for the registration of a community design as well as of a registration of an industrial design under the Hague Agreement.

Registration of a new company
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Commercial and Companies' Register
url: www.rcsl.lu; https://guichet.public.lu/fr/entreprises/creation-developpement.html
description: Information and forms to download - transactional procedures.

Business permit application
type: PublicService
relation: Luxembourg
has competent authority: General Directorate for SMEs and Entrepreneurship
description: Applications for a business permit must be submitted to the General Directorate for SMEs and Entrepreneurship by standard mail or online.

Business mentoring application
type: PublicService
relation: Luxembourg
has competent authority: Chambre de Commerce Luxembourg, in partnership with the Ministry of Economy and the Ministry for Equal Opportunities, and in collaboration with the Luxembourg Trade Confederation (clc), the Business Federation Luxembourg (FEDIL), Luxinnovation, the National Federation of Women Business Owners Luxembourg (FFCEL), the Federation of Young Leaders Luxembourg (FJD), the The Mutual for Loan Guarantees (MCAC), the LBAN Network, the Tremplin Fondation, the Technoport and Horesca
description: In February 2010, the Luxembourg Chamber of Commerce launched the Business Mentoring programme as part of its policy to support small and medium-sized enterprises. Applications for participation in the Business Mentoring programme can be submitted online.

Submission of data to statistical offices
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Central Statistics Service
description: Information and forms to download.

VAT: declaration, notification
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Registration and Estate Administration
description: Online declaration and payment of VAT.

Corporate tax: declaration, notification
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Tax Administration
description: Information and forms to download.

Customs declarations (eCustoms)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Customs Administration
description: Luxembourg has initiated its own project PLDA (Paperless Douanes et Accises) where electronic procedures are available. Moreover, eDouane is an interactive platform for online services that enable businesses to accomplish online all customs-related paperwork regarding the Grand Duchy of Luxembourg.

Cooperation of professionals in the fight against money laundering
type: PublicService
relation: Luxembourg
has competent authority: Registration Duties, Estates and VAT Authority (Administration de l'enregistrement, des domaines et de la TVA - AED)
description: The Registration Duties, Estates and VAT Authority has the role of supervising, monitoring and controlling the professionals.Owing to the AED's control mission, professionals are held to implement customer due diligence measures along with internal procedures that enable them to fight money laundering and the financing of terrorism effectively.

Declaration of withholding tax on directors’ fees
type: PublicService
relation: Luxembourg
has competent authority: Registration Duties, Estates and VAT Authority
description: As of the first quarter of 2019, the declaration of the withholding tax on directors' fees (form 510 bis) can be submitted electronically to the Luxembourg Inland Revenue (Administration des contributions directes - ACD).

Public procurement / eProcurement
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: The central public eProcurement portal was launched in February 2006. The portal includes a section on international legal issues and serves as a platform for the electronic publication of tender notices, submission of tenders, as well as of electronic catalogues and auctions.

Certifying Luxembourgish documents legally certified for use abroad
type: PublicService
relation: Luxembourg
has competent authority: Ministry of Foreign and European Affairs; Passport, Visa and Legalisation Office (BPVL-MAEE)
description: The legalisation service of the Ministry of Foreign and European Affairs (MAEE) issues legalisations and apostilles of signatures from Luxembourg public authorities on documents intended for public authorities of a foreign country. Any person who needs to have a document issued in Luxembourg legally certified for submission to a foreign authority can use this procedure.

Employment contracts/Collective agreements
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on employment contracts, contracts for young people and collective agreements.

Working hours and place of work
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on managing working time, teleworking and temporary layoff.

ePosting
type: PublicService
relation: Luxembourg
has competent authority: Inspection du Travail et des Mines
description: ePosting services are available at the portal of Inspectorate of Labour and Mines.

Social contributions for employees
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Social Security Common Centre (CCSS)
description: The SECUline system enables all communications with the Central Social Security Office to take place in a secure environment. This includes payment of social contributions.

Declaration of an accident at work
type: PublicService
relation: Luxembourg
has competent authority: Inspection du Travail et des Mines
description: MyGuichet portal provides access to the forms needed for the declaration of an accident at work for download in French and German languages.

Web portal of Inspection du Travail et des Mines
type: PublicService
relation: Luxembourg
has competent authority: Inspection du Travail et des Mines
description: The website contains all necessary information in regard to the legislation related to safety and health at work.

Staff delegate elections
type: PublicService
relation: Luxembourg
has competent authority: Inspection du travail et des mines
description: Social elections take place every 5 years. At this time, employees elect: the members of the staff delegation in their company and the members of the Chamber of Employees at national level.Employers do not take part in the election of the members of the Chamber of Employees.

CE marking
type: PublicService
relation: Luxembourg
has competent authority: Ministry of Economy
description: Informational brochure relative to CE marking.

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EU Regulation no 1907/2006) Helpdesk
type: PublicService
relation: Luxembourg
has competent authority: Institute of Science and Technology of Luxembourg under Ministry of Sustainable Development and Technology, and Ministry of Economy
description: The Institute of Science and Technology of Luxembourg is responsible for the helpdesk of REACH and CLP. Manufacturers, importers, exporters, distributors, downstream users and others should be able to get key information regarding the chemicals legislation in Luxembourg on this webpage or via their e-mail/ telephone contacts as enlisted on the portal.

Labels
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Information on Guichet.lu on tourism labels, eco-labels and goods and services.

Environment-related permits (incl. reporting)
type: PublicService
relation: Luxembourg
has competent authority: Central Government, Ministry of Sustainable Development and Infrastructure, Department of the Environment
description: Information and forms to download.

Accounting law
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information and forms to download on bookkeeping and the Standard Chart of Accounts, which all businesses in Luxembourg confine to when producing their annual accounts.

Invoicing/Payment
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information and forms to download on cash inflow and payment methods.

Dispute settlement
type: PublicService
relation: Luxembourg
has competent authority: Central Government
description: Online information on protection against scam, settling cross-border disputes, resolving a dispute amicably and the Ombudsman.

Data protection
type: PublicService
relation: Luxembourg
has competent authority: National Data Protection Commission (CNPD)
description: The National Commission for Data Protection verifies the legality of the processing of personal data and ensures the respect of personal freedoms and fundamental rights with regard to data protection and privacy.Its mission also extends to ensuring the respect of the amended Act of 30 May 2005 regarding the specific rules for the protection of privacy in the sector of electronic communications.