Digital Government Factsheet 2019

Netherlands

Table of Contents

Country Profile 3

Digital Government Highlights 6

Digital Government Political Communications 7

Digital Government Legislation 11

Digital Government Governance 14

Digital Government Infrastructure 18

Digital Government Services for Citizens 26

Digital Government Services for Businesses 35

Country Profile

Basic data

Population: 17 181 084 inhabitants (2018)

GDP at market prices: 773 373 million Euros (2018)

GDP per inhabitant in PPS (Purchasing Power Standard EU 28=100): 128 (2017)

GDP growth rate: 2.5% (2018)

Inflation rate: 1.6% (2018)

Unemployment rate: 3.8% (2018)

General government gross debt (Percentage of GDP): 57% (2017)

General government deficit/surplus (Percentage of GDP): 1.2% (2017)

Area: 41 542 km²

Capital city: Amsterdam

Official EU language: Dutch

Currency: Euro

Source: Eurostat (last update: 15 March 2019)

Digital Government State of Play

The graph below is the result of the latest eGovernment Benchmark report, which monitors the development of eGovernment in Europe, based on specific indicators. These indicators are clustered within four main top-level benchmarks:

User Centricity – indicates to what extent (information about) a service is provided online and how this is perceived.

Transparency – indicates to what extent governments are transparent regarding: i) their own responsibilities and performance, ii) the process of service delivery and iii) personal data involved.

Cross-Border Mobility – indicates to what extent EU citizens and businesses can use online services in another country.

Key Enablers – indicates the extent to which five technical pre-conditions are available online. There are: Identification (eID), Electronic documents (eDocuments), Authoritative Sources, and Digital Post. Digital Post refers to the possibility that governments communicate electronically-only with citizens or entrepreneurs through e.g. personal mailboxes or other digital mail solutions.

These top-level benchmarks are measured using a life-events (e.g. mystery shopping) approach. Eight life events are included in the overall eGovernment performance score. Four of these life events were measured in 2013, 2015 and 2017 and the other four were measured in 2012, 2014, 2016, and again in 2018. The life events measured in 2017 were Regular business operations, Moving, Owning and driving a car and Starting a small claims procedure. The life events measured in 2018 are Business start-up, Losing and finding a job, Family life and Studying.

Source: eGovernment Benchmark Report 2018 Country Factsheet

Digital Government Highlights

Digital Government Political Communications

The new Digital Government Agenda (NL DIGIBETER) was published in July 2018 on behalf of the Cabinet by State Secretary of the Interior and Kingdom Relations. The digital government agenda is connected to the broader Dutch Digitalisation Strategy.

The value driven digital government agenda is aimed at making optimal use of digitalisation, and at the same safeguarding public values, like autonomy of the individual citizen, and promoting inclusion.

The digital government agenda focuses on:

Investing in innovation;

Protecting fundamental rights and public values;

Being accessible, understandable and intended for everyone;

Making public services more personal.

Digital Government Legislation

The Digital Government Law (wet Digitale Overheid) was sent for adoption to Parliament in June 2018. The proposed law has as objective to ensure a safe login for the Dutch citizens and businesses to the (semi) government entities. The law also arranges the competence to appoint mandatory standards.

Digital Government Governance

Digital Government Infrastructure

In preparation of a National API strategy several activities were started: a national API alliance was formed which drafted a National API strategy (currently in consultation), and an API platform is developed.

Digital Government Services for Citizens and Businesses

Digital Government Political Communications

Specific political communications on digital government

NL Digibeter: Digital Government Agenda

The new Digital Government Agenda was published in July 2018. State Secretary Raymond Knops is responsible for its implementation. The digital government agenda was connected to the broader Dutch Digitalisation Strategy. The digital government agenda is drawn up in close co-operation with other levels of government and key public and private partners. It also tied with the Tallinn declaration on eGovernment,

The agenda was aimed at making optimal use of the opportunities that digitalisation offers, and at the same safeguarding public values, like autonomy of the individual citizen, and promoting inclusion.

The Digital Government Agenda focused on:

• Investing in innovation
• Protecting fundamental rights and public values
• Being accessible, understandable and intended for everyone
• Making public services more personal
• Being ready for the future

Important milestones included:

• Publication of the letter to parliament concerning measures to improve information security in the public sector. A follow up, the Baseline Information Security Government (BIO), becomes effective from 1 January 2020. The BIO replaces existing information security baselines for municipalities, central government, water authorities and provinces. It creates a common framework of standards for information security within the entire government, based on internationally recognized and current ISO standards;
• Publication of the inclusion letter in December 2018, with a focus on making services easier for everyone, helping people to go digital, explaining to people what happens when we go digital, and cooperation with other organisations. The letter was written in non-official and accessible language;
• Publication of the data agenda NL digitaal in March 2019. The agenda is about the flow of data in society and is aimed at optimal and responsible use of data in public administrations. The agenda aims at data driven approaches for solving societal issues, consideration of public values, improving quality of data and efficient reuse thereof, sharing knowledge about data driven working, investing in people, organization and change of culture.

The Dutch Digitalisation Strategy

The Dutch Digitalisation Strategy, published in June 2018, was a Cabinet-wide strategy that considered every aspect of digitalisation. The digitalisation strategy aims at:

• Leveraging social and economic benefits, with attention for healthcare, mobility, energy and the agri-food sector, and the digitalisation of public administration;
• Strengthening the foundation for digitalisation – with attention for research and development, changes in work, new skills and lifelong learning, a fair digital and data driven economy with a world class infrastructure, strengthening the resilience of citizens and organisations, and fundamental rights and ethics in the digital age.

iStrategy

In February 2019, the Minister for Interior sent the Strategic I agenda 2019-2021 to Parliament. This Strategic I agenda is aimed at the central government. The ambition is to be at the forefront and to seize opportunities in which everyone participates. Cooperation within the Central Government Agency is of great importance. The agenda covers information and data, ICT, knowledge and skills, and governance.

Key enablers

Access to public information

Open Government Vision and Action Plan

Closely interlinked with the 2017 Digital ambitions, the Open Government Vision and Action Plan were presented to the Parliament on 1 September 2013. The vision paper described different developments around the theme of open government and underlined the importance of more openness from an economic, democratic and societal perspective. Three main themes were addressed in the vision paper: more transparency around government activities, government’s responsiveness to initiatives from society, and government’s accountability. The main principle was an active disclosure of information.

• Open decision-making at the municipal and provincial level;
• Strengthening the transparency of political party funding as part of decentralised governance;
• Pioneering Network for an Open Government for Municipalities.

National Data Agenda

The new government’s data agenda NL digitaal was published in March 2019. The agenda is about the flow of data in society and is aimed at optimal and responsible use of data in public administrations. The agenda aims at data driven approaches for solving societal issues, consideration of public values, improving quality of data and efficient reuse thereof, sharing knowledge about data driven working, investing in people, organization and change of culture

eID and Trust Services

eID Progress

Twice a year the State Secretary of the Interior and Kingdom Relations informs Parliament about the progress on the eID program. The purpose of the program is to enable user-friendly, safe and reliable digital interaction of citizens and business with the government.

Security aspects related to digital government

National Cyber Security Agenda

In connection to the digitalisations strategy there is the National Cyber Security Agenda, sent to Parliament by the Minister of Justice and Security in April 2018. The objective of the National Cyber Security Agenda is to tackle increasing threats and vulnerabilities in the digital domain. This is done by setting out the next step required in cybersecurity. The NCSA comprises seven ambitions that contribute towards the following objectives:

Baseline Information Security Government

In October 2018 the State Secretary of the Interior and Kingdom Relations sent a letter to parliament concerning measures to improve information security in the public sector. As a follow up, the Baseline Information Security Government (BIO) will be effective from 1 January 2020.

Interconnection of base registries

Base Register Subsoil

In October 2018, the Minister of the Interior and Kingdom Relations informed Parliament about the progress of the final base register, the Base Register Subsoil (BRO).

The Court of Audit investigated the operation of the system of base registries and issued advice to the Minister of the Interior and Kingdom Relations (to be published June 2019).

eProcurement

No political communication was adopted in this field to date.

Domain-specific political communications

Approach to digitalisation in the judiciary

The Ministry of Justice and Security published the approach for digitalisation in the criminal justice domain. This approach addressed the need for improving information through digitalisation of procedural documents throughout the entire criminal justice chain, both for internal use and for exchange with third parties.

Digital Agenda for Primary and Secondary education

The Ministry of Education published the digital agenda for primary and secondary education. The agenda was aimed at strengthening innovative capacity of schools and teachers, digital literacy of pupils and teachers, innovative educational resources, infrastructure and ethics/public values.

Interoperability

No political communication was adopted in this field to date.

Emerging technologies

Impact of technology study

In March 2018 Minister of the Interior and Kingdom Relations sent Parliament a letter with the cabinet response to the Rathenau Institute's reports, Upgrading - Guaranteeing Public Values ​​in the Digital Society, and, Human Rights in the Robot Age. In both reports, the Rathenau Instituut provided the cabinet with recommendations on how to deal with the impact of technology on important public values ​​- in particular human rights - in our society.

Digital Government Governance

National

Policy

Ministry of the Interior and Kingdom Relations

Political responsibility for digital government lies with the State Secretary for the Interior and Kingdom Relations. Sectorial ministers are responsible for ICT in their domains.

Coordination

OBDO

In February 2018 OBDO was installed. OBDO is an intergovernmental consultative body on digital government. It advises the state secretary about the common policy.

A programming board has the task of advising the OBDO on the desired and/or necessary further development of the Digital Government Infrastructure services managed by Logius

Implementation

Implementation of eGovernment is a shared responsibility of all government organisations. The policy to develop and manage the building blocks of information infrastructure is generally implemented by ICTU and Logius.

Government ICT Unit (ICTU)

The objective of ICTU is to support governments with the development, introduction and implementation of innovative ICT applications (mainly government wide solutions). ICTU is a non-profit organisation which executes programmes under commission (mostly commissioned by central government).

Government Shared Services for ICT (Logius)

Logius is an agency of the Ministry of the Interior and Kingdom Relations. It manages government-wide ICT solutions and common standards. Logius supplies products relating to access, data exchange, standardisation and information security. Examples include DigiD authentication service, Dutch government PKI, and Digi network. Logius also comprises the Secretariat of the Standardisation Forum.

Support

Forum Standaardisatie

Within the NL DIGIbeter agenda resides the Standardisation Forum which supports the Dutch government in the use, development and establishment of open standards for electronic exchange and monitors the use of open standards. The results are then sent to Parliament.

The Standardisation Forum promotes interoperability, not only within the government system itself, but also in relations between government agencies on the one hand and citizens and businesses on the other. The Standardisation Forum reports to OBDO.

Base registry coordination

System of Base registries

The system of 10 base registries is operational. Several ministries are responsible for base registries in their domain. The ministry of the Interior and Kingdom Relations is responsible for the coherence of the system. For coordination OBDO is in place. It includes descriptions of base registries and responsible ministries.

Audit

Court of Audit

The Court of Audit has a legal mandate to carry out performance (or value-for-money) audits, which result in regular reports to Parliament on the efficiency and effectiveness of the governments' management and activities. It is independent of the government, and its tasks, powers and legal status are laid down in the Constitution and the Government Accounts Act.

Data Protection

Data Protection Authority (DPA)

The DPA supervises compliance with acts that regulate the use of personal data. As such, it oversees the compliance with and application of the Personal Data Protection Act, the Data Protection [Police Files] Act) and the BRP Law (personal records base register)

Subnational (federal, regional and local)

Policy

Municipalities

Local governments have their own responsibilities regarding digitalisation. The majority of municipalities have implemented eGovernment policies. With the intergovernmental agreements on the national implementation agenda for Digital Government, municipalities have committed themselves to the national policies.

Coordination

Support

VNG Realisatie

VNG Realisatie is responsible for the development and management of municipal eGovernment standards. It acts as a partnerforf municipalities regarding information management.

Digital Government Infrastructure

Portals

Overheid.nl: government portal

Overheid.nl was introduced in the first eGovernment action plan of 1999. It contributed to transparency in public administration. Overheid.nl serves as the central access point for all information relating to government organisations. The portal provides information about services for persons and businesses by themes, life events and location. It provides consolidated national legislation, official publications, local and regional legislation and about internet consultations. The portal links to EU legislation, the open data portal data.overheid.nl and to the common website of the ministries, with documents and publications, news items on all domains. Overheid.nl also offers access in the form of a personalised environment. In 2018, there were a total of 38.9 million visits to the portal, a 20% increase in comparison to the previous year. In 2018, Overheid.nl was reorganised resulting in a new structure and the relocation of content for companies to a separate portal.

Ondernemersplein: business portal

The Ministry of Interior and Kingdom Relations administers the business forum, where entrepreneurs can discuss matters of direct concern.

Cooperating Catalogues

Cooperating Catalogues is a standard to provide citizens and businesses with a one-stop-shop entry for government products and services, wherever they start searching. Cooperating Catalogues is a standard for publishing and exchanging metadata about products and services. The information form Cooperating Catalogues will be disclosed on the portals overheid.nl and ondernemersplein.nl, as well as on the websites of participating government organisations.

Mijnoverheid.nl: portal for personal services

Mijnoverheid.nl is the portal on which citizens can access personalised information and digital messages from the government, after having logged in with DigiD. As of the end of 2017, 6.9 million accounts had been activated, a twofold increase in comparison to the previous year. Mijnoverheid.nl offers the following functionalities:

• Citizens can access registries, and view their personal data registered by government, such as their address and family data, work & income data, pension data, data on their real estate, and their vehicle. Through a link to the organisation responsible for the personal records base register (BRP), citizens can also see which organisations are entitled to receive data from each base register.
• Citizens can receive messages from different government organisations in their secure message box. The Tax department is one of the key customers of this service. In 2018, a total of 82.1 million messages were sent to the message box; 9% more than in the previous year. In October 2018 the message box app was launched to enable citizens to easily read mail from the government on a smartphone or tablet.
• Citizens can follow the workflow, after having applied for services with participating municipalities. A total of 21 organisations were connected to the workflow functionality at the end of 2018.

Portal for business services

A digital environment is in development for entrepreneurs to do easier business with the government. It will offer entrepreneurs the functionalities to check how they are registered with various authorities, to get customised information, and to communicate digitally with the government. The platform will be developed with a demand-driven approach, based on the needs of entrepreneurs and tested in an online pilot environment. In the future, services should also be added, both from local and regional authorities and private parties.

Digipoort

Through Digipoort, the electronic post office for businesses, government organisations and businesses can quickly and efficiently exchange structured digital information. Every business that is connected can exchange digital information with the government.

Digipoort complies to the highest criteria for trust, availability and security. Messaging over Digipoort is secured by a government certificate. This is how the authenticity of messages is secured and that public bodies and businesses know where messages originate from and are delivered. The certificate also secures that messages cannot be altered.

Digipoort is a messaging hub which supports large messages. Standards like eDelivery are being used to make sure the message will arrive as intended.

In 2018 over 20,000 (inter)national businesses and intermediaries used Digipoort to send 184,2 million messages to 158 Dutch public bodies. Thanks to Digipoort, the administrative burdens for businesses and governments decreased significantly. Digipoort is used in a variety of environments, like finance, logistics, transport, social security, etc.

The Dutch open data portal

The data registry is based on the CKAN software platform and Drupal 8.

Some of the data of the Dutch government is available in English, please see here for all English datasets (currently over 600).

Networks

National API Strategy

In preparation for a National API strategy several, activities were started: a national API alliance was formed which drafted a National API strategy (currently in consultation). An APIs Platform was started by Geonovum, in cooperation with the Bureau Standardization Forum, Chamber of Commerce, VNG Realization and the Land Registry. Given the development towards a digital society where many digital services must be able to work together easily, the Dutch government benefits from Knowledge Platform APIs which jointly looks at strategic and tactical issues related to the development and use of APIs outside and within the government

Diginetwerk

Diginetwerk connects (existing) physical government organisation networks to one another. This results in a single closed virtual government network. Within that network, governments are able to securely exchange data. Diginetwerk provides connectivity and increases efficiency, because one organisation requires just one connection to be able to exchange data with various government organisations.

Data Exchange

Data exchange services of the base registries system

The smart exchange of data from the system of base registries enables the government to operate more efficiently and to improve its service. Four system services support the base registers in their aim to disclose their catalogue of products and services to users in a uniform way. The system of base registers identifies the following system services: Digikoppeling, Digilevering, Digimelding, and the Stelselcatalogus.

• Digilevering distributes up-to-date and accurate key register data to key register clients in the shape of event messages, for instance relocation of a company, the birth of a person, or a change in somebody’s income. Each receiving organization is responsible for determining which data are relevant.
• Digimelding; The information stored in key registers has to be up-to-date and reliable. One of the tools used to guarantee the quality of the key registers is Digimelding (‘Diginotification’), which enables users to ‘report back’. All users of the base registers have a legal duty to report any data that they know could be wrong. Reporting back contributes to efficient operations management within the government, improves the level of service, and increases the opportunities to fight fraud.
• Digikoppeling consists of standards for interfaces and containing agreements for the exchange of messages between authorities. One Digikoppeling implementation in an IT-environment enables you to exchange messages with all authorities, and to join nearly all eOverheidbouwsstenen (e-Government Building Blocks), for instance the key registers. Governmental as well as private organisations that perform a public task can use Digikoppeling.
• Stelselcatalogus; The System Catalogue makes visible which data the base registers system contains, what they mean, and how they are interconnected. The System Catalogue is targeted to inform policy makers and legislation lawyers. The source code for Stelselcatalogus can be found as an open source software in Github through the OSSG (OpenSourceSoftwareGegevenscatalogus).

Standard Business Reporting

SBR is already operational. The following organisations accept or require SBR: Tax and Customs Administration (e.g. Value Added Tax, Corporation Tax Return), Chamber of Commerce (annual reports), Central Statistical Office (production and investment statistics), and banks (annual credit reports). In 2018, a total of 42.8 million SBR messages were exchanged.

eID and Trust Services

DigiD

The eID approach is an enterprise in which public and private authentication solutions coexist. The public solution for citizens (DigiD) is reserved for G2C authentications. The policy aims at strengthening DigiD in two ways: on the one hand by introducing new certificates on ID cards and drivers licences to have a higher level of trust (high); on the other hand, by accepting under strict conditions a private authentication solution in order to promote resilience.

DigiD enables individuals to identify themselves for digital services. DigiD offers security: you know who you are dealing with. Using DigiD, the Citizen Service Number (BSN) of the person logging in is disclosed. This makes it possible to check the information already on file for that individual and offer personalized services. At this moment, logging in involves a user name and password, and in some cases a text message for extra verification. In July 2017 the DigiD App was launched.

DigiD is available at three levels:

• basic (user name and password: DigiD)
• middle (DigiD + sms-authentication or using the DigiD app), which both represent a stork QAA level 2, and
• substantial (the DigiD app upgraded with an ID verification), stork QAA level 3.

Although not mandatory by law yet, DigiD has become the main authentication system for citizens. There was a total of 13.8 million active accounts in 2018. In 2018, the platform was connected to 945 web-services provided by 647 public institutions. In 2018, more than 307 million DigiD authentications were made.

DigiD Mandate

'DigiD Authorise' enables users of a digital service to authorise someone to act on their behalf. This can come in handy if the user is not adept at using computers or digital services or wants to defer to someone who is more knowledgeable in the subject matter. A user who utilizes ‘DigiD authorise’ does not need to divulge their own DigiD to the person they authorise, and only gives the authorisation for one specific service. In 2018, there were more than 2.1 million active authorisations used.

Administrative facility BSN

The administrative facility citizen service number (Beheervoorziening burgerservicenummer, BV BSN) is in charge of generating, issuing, managing, and consulting the citizen service number (BSN). The BV BSN controls access to the identifying data in the underlying authentic registers (Municipal Key register Personal Data, or GBA in Dutch, and the Non-residents Records Database). It also controls access to the verification registers for identity documents, to verify identity at the counter.

eRecognition

eRecognition (eHerkenning) is the eIdentity Trust Framework that enables authentication for government agencies and businesses. With an eHerkenning authentication token, users can log in to online services offered by government agencies and businesses. Authentication tokens are technology neutral, therefore a range of options are available for users (e.g., SMS, OTP, certificate, user name/password). The four assurance levels by STORK are reused within eHerkenning in combination with a registry of mandates: users have to be mandated by their organisation for the tasks they are allowed to perform. At the end of 2018, a total of 0.29 million eRecognition means were issued, accepted by 403 public organisations where 5.5 million authentications were made.

PKI Overheid

Public Key Infrastructure (PKI) for the government (PKIoverheid in Dutch) facilitates reliable digital communication inside and with the Dutch government. PKIoverheid is a very high-grade, safe infrastructure, based on digital certificates. A PKIoverheid certificate is used for: website security, remote authentication, legally valid electronic signatures and encryption of electronic messages.

eProcurement

PIANOo

The government procures around EUR 73 billion worth of work, services and supplies every year. PIANOo, the Dutch Public Procurement Expertise Centre, was set up to professionalise procurement and tendering in all government departments, with a view to improving efficiency and compliance with the rules. Professional procurement can contribute to successful policy and offers value for taxpayers' money. PIANOo brings procurement and tendering experts together, pools knowledge and experience and provides advice and practical tips. The Expertise Centre also fosters dialogue between public contracting authorities and private sector companies. PIANOo works for and with a network of around 3,500 public procurement and tendering professionals. PIANOo is part of the Dutch Ministry of Economic Affairs and Climate Policy.

Tenderned

eInvoicing

NLCIUS

Development and enactment of a national derivative (substandard) of the European standard CIUS, the NLCIUS. The NLCIUS is maintained by the Standardisation Platform e-invoicing (STPE). The STPE furthermore supports and stimulates the implementation and use of the European Norm. The technical implementation of eInvoicing solutions within the Sub-central governments; provinces, municipalities and waterboards.More information on e-invoicing is available on digitaleoverheid.nl

ePayment

No particular infrastructure in this field was reported to date.

Knowledge Management

RADIO

The National Academy for Government Digitization (RADIO) offers courses and various digital learning forums for policymakers to gain more insight into and gain experience with digitisation and computerisation.

NORA

Gebruiker Centraal

Gebruiker Centraal (loosely translated: ‘User Needs First’) is a community of professionals working on digital government services. The community strives for a more user-friendly digital government. The core of the community is formed by an action team of 21 volunteers, all working in public administrations (ranging from ministries to municipalities). A team of 6 ambassadors helps promote the user’s perspective at board level.

Open Standards

Cross-border platforms

eIDAS koppelpunt

Base registries

System of Base Registries

The smart exchange of data from the system of base registries enables the government to operate more efficiently and to improve its service.

From 2000 and onwards, work has been done to realise the current operational system of 10 base registries, each anchored in legislation according to 12 agreed common principles. Already in 2003, principles were agreed to the selection of base registers, and the requirements for the legislation for each base register.

The interconnection between Dutch registries has been established and the volumes of data exchange is steadily increasing. The GDI monitor visualises the number of connected users of the base registries and the amount of messages sent per year.

Furthermore, consistency between the registries is being monitored. Six base registries are partly or fully available as open data: BAG, BRV, BRK, BRT, BGT. The open geodata sets are disclosed through the PDOK platform.

Four system services, Digikoppeling, Digilevering, Digimelding, and the Stelselcatalogus - supporting the base registers are described under the heading of “data exchange.”

The systems of base registries comprise the following registers:

• Personal records base register (BRP) is the base register for personal data within the base registers system. The Dutch government uses the data recorded in the BRP. Amongst other things, these are: name, date and place of birth, address, and familial relations. Other organizations also use the BRP data, for instance pension funds and research institutions. The Municipal personal records register (GBA) and the register non-residents (RNI) together constitute the personal records base register (BRP). Responsible ministry: Ministry of the Interior and Kingdom Relations.
• Trade Register (HR) contains all businesses and legal entities. All other economic actors are also listed in this register. This guarantees legal security when doing business. All government bodies will be required to make use of this register. For instance, a municipality will have to consult the Trade Register when searching for a company’s details. Responsible ministry: Ministry of Economic Affairs and Climate Policy.
• Base register for Addresses and Buildings (BAG) contains municipal basic data of all addresses and buildings inside the municipality. The data is collected in a National Facility (Landelijke Voorziening, BAG LV). The Dutch land registration organisation Kadaster manages the BAG LV, and provides data to public offices, institutions, companies, and private citizens. Responsible ministry: Ministry of the Interior and Kingdom Relations.
• Base registers Topography (BRT), The BRT is a unique source of information for all mid- and small-scale topographic maps (scale of 1:10.000 or smaller scale maps) with which government authorities can easily exchange geographic information. It is kept by the Land Registry. Responsible ministry: Ministry of the Interior and Kingdom Relations.
• Base register large scale topography (BGT) a digital map of the Netherlands, which records buildings, roads, waterways, land, and railway lines in a uniform way. The map is accurate up to 20 centimeters and contains many details, just as you would see in reality. In short, it documents the spatial organization of our physical surroundings: trees, roads, buildings. Responsible ministry: Ministry of the Interior and Kingdom Relations.
• Base register Cadastral Records (BRK) consists of the cadastral registration and the cadastral map (Kadastrale Kaart). Cadastral data is used by many clients as the foundation for their own work processes. In that sense, the Kadaster has been a base register for a long time. The Kadaster’s products remain available through MijnKadaster and the other channels. Direct links to other key registers will enable incorporation of the data of other registers into the cadastral register and products. Responsible ministry: Ministry of the Interior and Kingdom Relations.
• Base register Vehicle records (BRV) lists data of vehicles, vehicle registration documents, and persons to whom the vehicle registration document was assigned. The Netherlands Vehicle Authority (RDW, Dienst Wegverkeer) provides information from the register to authorities, citizens, and businesses. Responsible Ministry: Ministry of Infrastructure and Water Management
• Base register Income (BRI) contains the total income or taxable annual income of everybody who files an income tax return. Government organisations use the BRI to determine supplements, subsidies, or benefits. The income registered in the BRI is called the registered income. You can view your registered income (of the previous year) on MijnOverheid (MyGovernment). Responsible ministry: Ministry of Finance.
• Base register Property Valuation (WOZ) consists of several data, needed to relate this value both to an immovable property and to a stakeholder. These are: “Established value” (WOZ value), a BAG-listed address, and a link to cadastral parcels and/or addresses, and to BAG dwellings, stations, berths, and/or objects. Responsible ministry: Ministry of Finance.
• Base register subsoil (BRO) contains all public data on the Dutch subsoil. The BRO Act, which came into effect on 1 January 2018, requires that source data owners provide and use soil and underground data in a digital form. The requirements will be expanded step by step in the next 4 years. The data in this key register have been validated and are of importance for activities like fresh water procurement, underground transport, and mineral mining, but also for activities on the surface, like energy transition, housing construction, and infrastructural projects. Responsible ministry: Ministry of the Interior and Kingdom Relations.

Digital Government Services for Citizens

The information in this section presents an overview of the basic public services provided to the citizens. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for citizens are as follows:

Travel

Work and retirement

Vehicles

Residence formalities

Education and youth

Health

Family

Consumers

Travel

Work and retirement

Vehicles

Residence formalities

Education and youth

Health

Family

Consumers

Digital Government Services for Businesses

The information in this section presents an overview of the basic public services provided to the Businesses. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for businesses are as follows:

Running a business

Taxation

Selling in the EU

Human Resources

Product requirements

Finance and funding

Dealing with customers

Running a business

Taxation

Selling in the EU

Human Resources

Product requirements

Finance and funding

Dealing with customers

No public services were reported in this domain to date.

The Digital Government Factsheets

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