Poland
is part of: factsheets
issued: 2019-07
license: https://creativecommons.org/licenses/by/4.0/
spatial: http://publications.europa.eu/resource/authority/country/POL
relation: Digital Government Indicators
relation: ThefollowinggraphspresentdataforthelatestDigitalGovernmentIndicatorsforPolandcomparedtotheEUaverage.StatisticalindicatorsinthissectionreflectthoseofEurostatatthetimetheEditionisbeingprepared.Poland
relation: Poland
relation: Marek Zagórski
population total: 37 976 687 inhabitants (2018)
gdp nominal: 496 461 million Euros (2018)
gdp ppp per capita: GDP per inhabitant in PPS (Purchasing Power Standard EU 28=100):70 (2017)
area total: 312 682 km²
capital: Warsaw
language: Polish
currency: Polish Zloty (PLN)
source: database
source: undefined
source: egovernment-benchmark-2018-digital-efforts-european-countries-are-visibly-paying

Digital Government Indicators
type: DataSet
structure: DigitalGovernmentIndicatorsPoland
source: http://appsso.eurostat.ec.europa.eu/nui/show.do, http://appsso.eurostat.ec.europa.eu/nui/submitViewTableAction.do

http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp
type: LegalResource
title: Act on the National Cyber Security System

http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp
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title: Act
title: an act amending certain acts

2888 u.htm
type: LegalResource
title: regulations

http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp
type: LegalResource
title: Amendment to the Act on Trust Services and Electronic Identification

http://isap.sejm.gov.pl/Download
type: LegalResource
title: The Act

http://isap.sejm.gov.pl/Download
type: LegalResource
title: The Act

http://isap.sejm.gov.pl/DetailsServlet
type: LegalResource
title: This Law

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do
type: LegalResource
title: Directive 2003/98/EC
relation: http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp

http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp
type: LegalResource
title: Act on Access to Public Information

http://isap.sejm.gov.pl/Download
type: LegalResource
title: This short regulation

http://isap.sejm.gov.pl/Download
type: LegalResource
title: Act

http://eur-lex.europa.eu/legal-content/EN/TXT/
type: LegalResource
title: eIDAS Regulation
title: the eIDAS Regulation
relation: http://isap.sejm.gov.pl/DetailsServlet

http://isap.sejm.gov.pl/DetailsServlet
type: LegalResource
title: National Act on Trust Services and Electronic Identification
title: The Act
relation: http://eur-lex.europa.eu/legal-content/EN/TXT/

http://isap.sejm.gov.pl/Download
type: LegalResource
title: Regulation

projekt-ustawy-o-krajowym-systemie-cyberbezpieczenstwa
type: LegalResource
title: National Cybersecurity Framework Act
relation: http://eur-lex.europa.eu/legal-content/EN/TXT/

http://eur-lex.europa.eu/legal-content/EN/TXT/
type: LegalResource
title: EU Directive on Network and Information Society (NIS Directive)

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do
type: LegalResource
title: Directive 95/46/EC

http://isap.sejm.gov.pl/Download
type: LegalResource
title: This Act

http://legislacja.rcl.gov.pl/projekt/12283301
type: LegalResource
title: general rules for the Law on electronic invoicing in public procurement

en
type: LegalResource
title: Law on Public Procurement
relation: http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp

http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp
type: LegalResource
title: Act of 5 September 2016 on Trust Services and Electronic Identification

http://isap.sejm.gov.pl/Download
type: LegalResource
title: Act on Providing Services by Electronic Means
relation: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do
type: LegalResource
title: Directive 2000/31/EC

http://isap.sejm.gov.pl/Download
type: LegalResource
title: Act
relation: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/

http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/
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title: Directive 98/84/EC

mf.pdf
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title: this Act
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type: LegalResource
title: Directive 2000/46/EC

Marek Zagórski
type: Person
holds: Post-MinisterofDigitalAffairs
contact point: http://example.org/ContactPoint/9105

Minister of Digital Affairs
type: Role

Passport
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of the Interior and Administration, Control of Special and Intelligence Services
description: Personalised information about the status of the document is available online.

VAT refunds and excise duties
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Finance
description: Tax refunds are available to entities authorised both from the European Union member states, and also from third countries in relation to goods and services purchased by them in Poland, or in relation to goods subject to importation into Poland.

Job search services by labour offices
type: PublicService
relation: Poland
has competent authority: Ministry of Family, Labour and Social Policy
description: The portal provides detailed information for job seekers and employers. The website allows for job searches in Poland, EU and EEA countries, as well as internships. The Pue.zus.pl portal enables users to check their current retirement account.

Unemployment benefits
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Economy, Ministry of Family, Labour and Social Policy, Social Insurance Institution (ZUS)
description: Registration as an unemployed person online. Other online services include: to request a referral to training, to request to organise an internship, an application for a certificate. This ministry manages the Labour Fund which handles benefit claims in case of employer insolvency or bankruptcy. Registrations are administered by county labour offices and benefits are also paid by them.

Income taxes: declaration, notification of assessment
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Finance
description: The new eDeclarations system, introduced on 1 January 2008, allows anyone, to submit his/her tax declaration electronically.

Certificate of no tax arrears
type: PublicService
relation: Poland
has competent authority: Central Government
description: The tax office issues a certificate of non-payment in taxes at the taxpayer's request. The application together with the required documents are transmitted online via the portal biznes.gov.pl. This option is available to individuals and companies.

Driver’s licence
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Infrastructure
description: Information and an application form is available on the portal www.obywatel.gov.pl. Personalised information with the possibility to check the status of the document is also available online.

Car registration (new, used, imported cars)
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Infrastructure
description: The procedure is described on the national portal Obywatel.gov.pl. There is also an application form available for downloading.

Central Registry of Vehicles and Drivers
type: PublicService
relation: Poland
has competent authority: Ministry of Digital Affairs
description: The Ministry of Digital Affairs launched an updated Central Registry of Vehicles and Drivers (CEPIK 2.0) bringing in new functionalities for citizens and companies concerning technical tests.

Announcement of moving (change of address)
type: PublicService
relation: Poland
has competent authority: Ministry of the Interior and Administration
description: Online check-in and check-out service from place of residence.

Housing (building and housing)
type: PublicService
relation: Poland
has competent authority: Ministry of Investment and Economic Development
description: The website provides information on different issues regarding records of land and buildings.

Certificates (birth, marriage): request and delivery
type: PublicService
relation: Poland
has competent authority: Central Government, Local authorities
description: Requests can be sent in to the user’s municipality. Many municipalities offer forms to download.
description: Information is available on the above-mentioned portal, as well as obywatel.gov.pl and on the website http://epuap.gov.pl/ where one can fill in a request form and send it to his municipality. Many municipalities offer forms to download too.

Criminal Record Certificate
type: PublicService
relation: Poland
has competent authority: Ministry of Justice
description: The website provides information on how information from the National Criminal Register can be obtained, as well as the forms which need to be completed.

Declaration to the police (e.g. in case of theft)
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of the Interior and Administration
description: Information only. Police forces are supervised by the Ministry of the Interior and Control of Special and Intelligence Services. The scope of information and content varies among regional police forces.

Waste (environment)
type: PublicService
relation: Poland
has competent authority: Minister of Environment
description: The website provides information regarding the storage and management of waste.

Participation in Polish elections
type: PublicService
relation: Poland
has competent authority: Ministry of the Interior and Administration
description: The website enables voters to register in elections.

Register to vote by correspondence
type: PublicService
relation: Poland
has competent authority: Ministry of the Interior and Administration
description: The website enables the submission of an application for voting by correspondence for those with disabilities.

Enrolment in higher education/university
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Science and Higher Education, higher education institutions
description: Some of Poland’s largest universities have implemented enrolment and registration systems for courses and exams. The Ministry of National Education is working on a national system for registering high school final marks and making them available for the enrolment systems of universities.

Public libraries (availability of catalogues, search tools)
type: PublicService
relation: Poland
has competent authority: Central Government/Regional and Local authorities, Ministry of Culture and National Heritage
description: There is no centralised booking system for public libraries, yet most municipal libraries are equipped with online reservation catalogues. The National Library in Warsaw, the State Archives and the largest university libraries are equipped with electronic catalogues and search tools. The Polish Internet Library was launched in December 2002 to provide access to digitised copies of all the masterpieces of ancient Polish literature, graphics and paintings, as well as scientific publications and special editions for the blind.
description: There is no centralised booking system for public libraries, yet most municipal libraries are equipped with an online reservation catalogue. The National Library in Warsaw, the State Archives and the largest university libraries are equipped with electronic catalogues and search tools. The Polish Internet Library was launched in December 2002 to provide access to digitised copies of all the masterpieces of ancient Polish literature, graphics and paintings, as well as scientific publications and special editions for the blind.

Student grants
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Science and Higher Education, Bureau for Academic Recognition and International Exchange, higher education institutions
description: Besides student grants (social, scientific, etc.), this office coordinates and organises the recruitment of Polish scientists and students on scholarships abroad and also foreigners studying and doing internships in Poland.

Mobile School ID
type: PublicService
relation: Poland
has competent authority: Ministry of Digital Affairs
description: Mobile version of the pupils’ card implemented in public mobile application mCitizen. The solution is fully deployed and available for willing schools and pupils.

Mobile Student ID
type: PublicService
relation: Poland
has competent authority: Ministry of Digital Affairs
description: Mobile version of the student card implemented in public mobile application mCitizen. A pilot project at two Polish Universities will be launched in 2019.

Internships
type: PublicService
relation: Poland
has competent authority: Ministry of Family, Labour and Social Policy
description: The central database for work offers allows for the search of internships in Poland and abroad.

Funding support
type: PublicService
relation: Poland
has competent authority: Ministry of Investment and Economic Development
description: Information on available funding opportunities from the European Union.

Information and assistance to researchers
type: PublicService
relation: Poland
has competent authority: EURAXESS Poland
description: EURAXESS Poland provides information and assistance to mobile researchers – by means of the web portal and with the support of the national EURAXESS Service Centres. The portal contains practical information concerning professional and daily life, as well as information on job and funding opportunities.

eHealth
type: PublicService
relation: Poland
has competent authority: Ministry of Health, Centre for Health Information Systems
description: The website provides information on how to open an Internet Patient Account and the associated benefits for users.

Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)
type: PublicService
relation: Poland
has competent authority: National Health Fund (Narodowy Fundusz Zdrowia)
description: Information about services, hospitals and health centres is available online.

Medical costs (reimbursement or direct settlement)
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Health, National Health Fund
description: The National Health Fund centralises the financial management of healthcare services. Persons covered by general health insurance (on the compulsory or voluntary basis) are entitled to free healthcare services from healthcare providers with signed contracts with the regional branches of the National Health Fund.

Patient’s Internet Account (IKP)
type: PublicService
relation: Poland
has competent authority: Centre of Information Systems for Health Care
description: Thanks to IKP, every patient now has online access to personal health information, including received e-Prescriptions, e-Referrals, benefits provided and their cost. New functionalities offering access to EHR, lifestyle related and prevention information, a medicines database, and general guide to the healthcare sector will be developed shortly.

Electronic Medical Leave
type: PublicService
relation: Poland
has competent authority: Polish Social Insurance Institution (Zakład Ubezpieczeń Społecznych)
description: Allows doctors to issue an electronic document which is automatically transferred to the insurance company and employer.

Healthcare abroad
type: PublicService
relation: Poland
has competent authority: National Health Fund (Narodowy Fundusz Zdrowia)
description: The European Health Insurance Card (EHIC) is used to claim health insurance entitlements while temporarily outside Poland (e.g. while on holiday or on a business trip) in EU states, EEA countries or Switzerland. The website gives information on how to request the EHIC, as well as which forms to complete for obtaining the card.

ePrescription
type: PublicService
relation: Poland
has competent authority: Centre of Information Systems for Health Care
description: As of 1 January 2019, all Polish pharmacies are connected and healthcare units are adjusting their systems to the service platform. In 2020, participation in this network will be mandatory for everyone in the Polish healthcare system.

Child allowances
type: PublicService
relation: Poland
has competent authority: Ministry of Family, Labour and Social Policy
description: Most child allowances (including 500+) are available on-line via the portal. Authorisation using a trusted profile is required.

Registration of birth
type: PublicService
relation: Poland
has competent authority: Ministry of the Interior and Administration
description: This eService enables parents to register the birth of a child and choose his or her name.

Consumer protection
type: PublicService
relation: Poland
has competent authority: Office of Competition and Consumer Protection
description: The portal gives comprehensive information on consumer protection rules in Poland, provides help and advice for consumers, information on Abusive Contract Terms, as well as useful links consumers can consult.

Consumer protection (cross-border)
type: PublicService
relation: Poland
has competent authority: ECC-Net Poland
description: The European Consumer Centre belongs to the European Consumer Centre Network-ECC Net, founded by the European Commission in 28 Member States in collaboration with National Governments. It informs consumers on their rights and assists them with cross-border consumption issues, promoting and supporting out of court disputes resolution more quickly and at a lower cost than the Court claim procedures.

Patents
type: PublicService
relation: Poland
has competent authority: Patent Office of the Republic of Poland
description: The website offers multiple online services such as a database with information about objects of protection, according to predetermined criteria, publications, list of patent attorneys, as well as ways of communication with the patent office electronically.

Youth guarantee
type: PublicService
relation: Poland
has competent authority: Ministry of Family, Labour and Social Policy
description: The website of the programme Youth Guarantee offers different services for young people, including information on where to find a job or how to start a business, and increase their education level to match the market needs better.

Request for issuing a work permit
type: PublicService
relation: Poland
has competent authority: Central Government
description: Requests for issuing a work permit or a seasonal work permit online enables employers interested in employment of foreigners from all non-EU/EEA foreign nationals to submit their request.

VAT: declaration, notification
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Finance
description: The eDeclarations system, introduced in 2008, can be used to submit tax declarations electronically.

Customs declarations (e-Customs)
type: PublicService
relation: Poland
has competent authority: Central Government, Customs Service
description: Data for the INTRASTAT and EXTRASTAT relating to the trading of goods within the EU and non-member countries are collected through the Single Administrative Document (SAD) using online forms. SAD documents can be submitted using CELINA WebCel (for standard procedures) and CELINA OPUS (for simplified procedures) subsystems, both constituting the customs gateway. In September 2007, Polish Customs launched a new Export Control System (ECS) which has allowed the electronic handling of export customs declarations. Now, 100% of tax declarations are processed online.

Public procurement / eProcurement
type: PublicService
relation: Poland
has competent authority: The Polish Public Procurement Office (PPO)
description: The portal of the Office of Public Procurement provides an official Public Procurement Bulletin with a search engine, database of contract awards and an online tender publication system. Tender notices and tenders award notices with a value above EUR 6 000 and below EUR 60 000 are to be submitted online on the PPO portal by registered Public Administrations.

Employment opportunities outside the country
type: PublicService
relation: Poland
has competent authority: Labour Market Department Ministry of Family, Labour and Social Policy
description: The section is divided into information on working abroad in the European Union countries as well as opportunities in other countries. This section also contains information for Polish citizens who return to the country after a period spent living abroad.

Social contributions for employees
type: PublicService
relation: Poland
has competent authority: Central Government, Social Insurance Institution (ZUS)
description: An online system using Public Key Infrastructure for sending social security monthly declarations, and mandatory for all entities employing more than five persons.

Chief Labour Inspectorate portal
type: PublicService
relation: Poland
has competent authority: Chief Labour Inspectorate portal
description: The website of the Chief Labour Inspectorate contains all necessary information related to the legality of employment, finding district inspectorates, et cetera.

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EU Regulation no 1907/2006) Helpdesk
type: PublicService
relation: Poland
has competent authority: Bureau for Chemical Substances
description: The website offers information directed at small and medium-scale enterprises.

Environment-related permits (incl. reporting)
type: PublicService
relation: Poland
has competent authority: Central Government, Ministry of Environment
description: Information only.

Submission of data to statistical offices
type: PublicService
relation: Poland
has competent authority: Central Government, Central Statistical Office (GUS)
description: Submission of data to regional statistical offices can be done using the downloaded cliSent programme and online forms.

Subsidies and financing
type: PublicService
relation: Poland
has competent authority: Enterprise Agency
description: Information on available funding opportunities from various ministries and the European union.

Help Centre for Entrepreneurs
type: PublicService
relation: Poland
has competent authority: Central Government
description: An information point for conducting business for entrepreneurs and public administration. The Centre is for the users of the Central Register and Information on Business and biznes.gov.pl. Consultants from the Help Centre answer questions through various communication channels: telephone, livechat, automatically by the virtual official or a contact form. Video chat, sharing a screen (co-browse) and making calls with consultants through a web browser are frequently used tools. The Help Centre is also adapted for the hearing impaired. All information and electronic services are available in Polish and English.