Digital Government Factsheet 2019

Slovenia

Table of Contents

Country Profile 3

Digital Government Highlights 6

Digital Government Political Communications 7

Digital Government Legislation 13

Digital Government Governance 18

Digital Government Infrastructure 24

Digital Government Services for Citizens 35

Digital Government Services for Businesses 45

Country Profile

Basic data

Population: 2 066 880 inhabitants (2018)

GDP at market prices: 45 947 million Euros (2018)

GDP per inhabitant in PPS (Purchasing Power Standard EU 28=100): 85% (2017)

GDP growth rate: 4.5% (2018)

Inflation rate: 1.9% (2018)

Unemployment rate: 5.4% (2018)

General government gross debt (Percentage of GDP): 70.1% (2018)

General government deficit/surplus (Percentage of GDP): 0.7% (2018)

Area: 20 273 km²

Capital city: Ljubljana

Currency: Euro

Source: Eurostat (last update: 15 March 2019)

Digital Government State of Play

The graph below is the result of the latest eGovernment Benchmark report, which monitors the development of eGovernment in Europe, based on specific indicators. These indicators are clustered within four main top-level benchmarks:

• User Centricity – indicates to what extent (information about) a service is provided online and how this is perceived.
• Transparency– indicates to what extent governments are transparent regarding: i) their own responsibilities and performance, ii) the process of service delivery and iii) personal data involved.
• Cross-Border Mobility – indicates to what extent EU citizens and businesses can use online services in another country.
• Key Enablers – indicates the extent to which five technical pre-conditions are available online. There are: Identification (eID), Electronic documents (eDocuments), Authoritative Sources, and Digital Post. Digital Post refers to the possibility that governments communicate electronically-only with citizens or entrepreneurs through e.g. personal mailboxes or other digital mail solutions.

These top-level benchmarks are measured using a life-events (e.g. mystery shopping) approach. Eight life events are included in the overall eGovernment performance score. Four of these life events were measured in 2013, 2015 and 2017 and the other four were measured in 2012, 2014, 2016, and again in 2018. The life events measured in 2017 were Regular business operations, Moving, Owning and driving a car and Starting a small claims procedure. The life events measured in 2018 are Business start-up, Losing and finding a job, Family life and Studying.

Source: eGovernment Benchmark Report 2018 Country Factsheet

Digital Government Highlights

Digital Government Political Communications

• In the context of the Slovenian Public Administration Development Strategy 2015 - 2020, which also covers digital government strategy, the Government has adopted an action plan every two years. In 2018, the new Semantic Interoperability Implementation Strategy was prepared.
• In the field of emerging technologies, an action plan for the preparation of the basis for enhanced implementation of blockchain technologies and building the corresponding environment for the regulation of crypto currencies in relevant regulatory areas, was adopted.

Digital Government Legislation

Digital Government Governance

The Ministry of Public Administration is in charge of Digital Government Governance. Rudi Medved was appointed the new Minister of Public Administration. He was assisted by Mojca Ramšak Pešec and Leon Behin as the State Secretaries for the Ministry of Public Administration. In terms of Digital Government, the IT Directorate of the Ministry, led by Mihael Krišelj as Director-General, played the central role.

Digital Government Infrastructure

The Ministry of Public Administration provides central platforms for authentication and trust services. SI-PASS the central authentication and eSignature service, offers the possibility to verify electronic identities in one place and enables remote eSignature according to eIDAS requirements. The system has already been integrated into most important eGovernment portals. In 2018, a new service, smsPASS, was launched, to enable the use of mobile devices for authentication and eSignature through SI-PASS services. At present, this functionality is enabled for citizens using the main state eGovernment portal.

Digital Government Services for Citizens and Businesses

• As of 1 April 2018, the implementation of mandatory eSubmission tenders in the Slovenian public procurement system was in place. This included access to electronic services for simpler and faster implementation of public procurement procedures.
• The State government portal eUprava, which is managed by the Ministry of Public Administration, is offering and developing eServices for citizens. In 2018, two new important services were launched. Slovenian drivers now have access to their driving record and traffic penalties, and there is an eApplication for organ donations in case of death.

Digital Government Political Communications

Specific political communications on digital government

Information Society Development Strategy to 2020

• Raising general awareness of the importance of information and communications technologies (ICT) and the Internet for the development of society;
• Sustainable, systematic and targeted investment in the development of a digital society;
• General digitalisation according to the “Digital by Default” principle;
• Competitive digital entrepreneurship and digital industry for digital growth;
• Intensive and innovative use of ICT and the Internet in all segments of society;
• High speed access, open internet for all;
• Inclusive digital society;
• Secure cyberspace;
• Trust and confidence in cyberspace and the protection of human rights;
• Slovenia – a point of reference for the deployment of innovative approaches in the use of digital technologies.

This will require effective informatics, the increased use of eServices, digitalisation and interoperability of information solutions, all of which were encompassed in a special strategic objective, The Public Administration Development Strategy 2015-2020 (hereinafter: PADS 2020). In addition to the direct effects on central government, indirect positive impacts were anticipated for the entire public administration (particularly local self-government, public institutions, and agencies), whose business processes are linked to the central government. Efficient governmental IT, argued the Strategy, had the potential to significantly contribute to the digitalisation of business processes and therefore improve the quality, transparency, and accountability in public administration.

Data governance is a prerequisite for data driven developments, operations, decisions, and innovative approaches. In this context, the set of actions are in place. The development of central metadata dictionary is a priority and is also the prerequisite for data repository. A data repository will provide views with different perspectives and contexts, which will be the root for the knowledge and understanding of the data. The repository will provide information on how applications are connected to the data, what institutions are responsible for the data, and how data is used through public administration procedures.

• Once Only Principle,
• More efficient and standardised planning of information solutions models (for new and re-engineering existing ones),
• Greater degree of reliability and quality of data exchanged between systems (one truth rule, same understanding of the meaning of data for all users).

In the field of emerging technologies, an Action plan for the preparation of the basis for the enhanced implementation of blockchain technologies and building the corresponding environment for the regulation of crypto currencies and blockchain as such in relevant regulatory areas was adopted

Reorganisation and Centralisation of the Government IT

Infrastructure consolidation:

• Building of unified and consolidated information systems of public administration;
• Reference architecture and standardisation of information systems of public administration;
• Establishing a vendor management team;
• Introducing a Government Cloud (DRO): in 2015, the on-premise Government Cloud was established. This was continued by the migration of public administration IT systems to a cloud infrastructure and the consolidation of data centres.

The Government Cloud established a computer infrastructure for direct budget users, providing them a landing zone for big data, storage (app store) and common solutions. It increased innovation opportunities for service providers, including SMEs and public administrations, as evidenced through the implementation of advanced cloud infrastructures and services. The Government Cloud contributed to the simplification and streamlining of development and maintenance procedures of IT, as well as improvement of national authorities’ operation. Specific initiatives included the following:

• The modernisation of the Government Central Communication System (HKOM), a new business model with expanding capacities. In September 2016, the Government cloud and HKOM were certified by the Cisco Cloud and Managed Services Programme as the first state owned cloud;
• Developing applications for the next generations. Promoting the use of modern methods of development and management of critical applications;
• Full integration of horizontal building blocks in terms of development of information solutions;
• Information security. Providing a safe IT environment for public authorities through pragmatic approaches to security policy;
• Implementing a unified security policy and establishing SIGOVCERT;
• Introducing a government service centre helpdesk: a single helpdesk centre for public administration, enterprises, and citizens. The Service Centre represents consolidation of all service centres for ICT user support, with a focus on quality, standards and lower costs.
• Centralisation of IT support for public administration;
• A single portal IT services; and
• Offering an online catalogue of IT services, adapted to public administration applications.

IT reorganisation and centralisation processes are expected to bring standardisation and unification and, as such, positively impact public sector efficiency while increasing budget savings. These combined measures were expected to bring savings of about 20 million EUR by 2020. The Government cloud established computer infrastructure for direct budget users, provided them a landing zone for big data, storage (app store) and common solutions. It increased innovation opportunities for service providers, including SMEs and public administrations, as evidenced through the implementation of advanced cloud infrastructures and services. The State Cloud contributed to the simplification and streamlining of the development and maintenance procedures of IT, as well as the improvement of national authorities’ operations.

The Government Cloud DRO offers an efficient and reliable infrastructure for the functioning of critical IT systems in Public Administration. It was designed technically to provide the highest level of security. It consists of three equivalent infrastructures. The critical applications run parallel and equivalent on all three active infrastructures. DRO will bring better services for its users, citizens and companies, and not only electronic services, but also in F2F interaction through administrative units. DRO can rely on the knowledge and experience of 38 IT companies (involved in the project of DRO establishment) and their experts. DRO also represents development platforms for innovative processing and simulation between mass data (Big Data).

Key enablers

Access to public information

No political communication was adopted in this field to date.

eID and Trust Services

No political communication was adopted in this field to date.

Security aspects related to digital government

Cyber Security Strategy

On one hand, more rapid development of information and communication technologies in modern society is beneficial; but on the other hand, it affects the emergence of new and technologically more sophisticated cyber threats. There is a growing trend in using ICT for political, economic and military pre-eminence. Cyber-attacks are also a major security threat to the contemporary world. This has helped to ensure that cyber security, some time ago, became an important integral part of the countries’ national security.

• Reinforcement and organisation of the regulatory framework of the national cyber security system;
• Citizen security in cyberspace;
• Cyber security in the economy;
• Ensuring the functioning of critical infrastructure in the sector for information and communication support;
• Ensuring cyber security in the field of public security and combating cybercrime;
• Ensuring safe functioning and availability of key information and communication systems in the event of major natural and other disasters.

• The development of cyber defence capabilities;
• Reinforcement of national cyber security through international co-operation.

The Strategy on the development of public administration 2015-2020, adopted in April 2015, contained a special section devoted to transparency and the re-use of open data (Chapter 6.4.1). On the basis of this strategy, the Action Plan provides for the actual measures in this field. The Action Plan defines specific measures in relation to ‘Opening of public sector information’, from legal amendments to the Manual and the renewal of the national portal.

Interconnection of base registries

No political communication was adopted in this field to date.

eProcurement

No political communication was adopted in this field to date.

Domain-specific political communications

No political communication was adopted in this field to date.

Interoperability

National Interoperability Framework

In 2018, the new Semantic Interoperability Implementation Strategy was prepared. With the help of tools and procedures defined in the Strategy addressed the following areas and issues:

• Once Only Principle;
• More efficient and standardised planning of information solutions models (for new and re-engineering existing ones);
• Greater degree of reliability and quality of data exchanged between systems (one truth rule, same understanding of the meaning of data for all users).

Emerging technologies

Blockchain Action Plan

• Identification of the relevant legislation for the implementation of blockchain/DLT (tax legislation, AML – Anti Money Laundering, GDPR – General Data Protection Regulation, Financial Regulation of the Securities and Requirements for Security Tokens);
• Identification of the relevant technological areas (vertical/horizontal) to determine the testing environment (a ‘sandbox’);
• Strengthening of the implementation of the blockchain/DLT solutions (together with other Industry 4.0 technologies: IoT, AI, AR, VR, MR – mixed reality, machine learning) in the demo/pilot projects developed for nine areas of smart specialisation strategy (including: smart cities and communities, smart home, sustainable tourism, sustainable materials, smart factories – factories of the future, smart mobility, circular economy, health and medicine and sustainable food supply);
• Creation of the regulatory framework for the introduction of blockchain/DLT solutions and ensuring the legal base to start or develop a business, based on blockchain/DLT in Slovenia;
• Definition of relevant educational/training content and programmes and steps to introduce the knowledge into companies, supporting environments – and the educational system (regarding the strong concentration of knowledge in Slovenia on blockchain/DLT).

National Strategy for Artificial Intelligence

• Examining the state of artificial intelligence in the country;
• Examining possible foreign best practices;
• Formulating proposals for systemic regulation;
• Harmonising of systemic system proposals with country and EU strategic documents;
• Preparing the final proposal of the national strategy for artificial intelligence.

Focus areas are:

• Strengthening technological and industrial capacities in the field of artificial intelligence;
• Responding to socio-economic changes, such as changes in the labour market and education system;
• Providing an appropriate ethical and legal framework.

The Working Group was on track to release the Strategy for Artificial intelligence in 2019.

Digital Government Governance

National

Policy

Ministry of Public Administration

The Ministry deals with policies and strategies on eGovernment and administrative processes. Established in December 2004, the Ministry pursues the objective of orienting public administration towards up-to-date, user-friendly solutions and services. The reform of administrative processes for eGovernment is the responsibility of the Ministry's IT Directorate; the Directorate is also involved in the development of strategies for eGovernment, especially via the Sector for Development of Applicative Solutions.

Rudi Medved Minister of Public Administration Contact details: Ministry of Public Administration Trzaška cesta 21, 1000 Ljubljana Tel.: +386 1 478 8399 E-mail: gp.mju@gov.si Source: http://www.mju.gov.si/en/about_the_ministry/leadership/

Mag. Mihael Krišelj Director- General of the IT Directorate – Ministry of Public Administration Contact details: Ministry of Public Administration Trzaška cesta 21, 1000 Ljubljana Tel.: +386 1 478 86 51 E-mail: gp.mju@gov.si Source: http://www.mju.gov.si/en/about_the_ministry/leadership/

Dr. Uroš Svete Acting Director- General of Information Society Directorate – Ministry of Public Administration Contact details: Ministry of Public Administration Tržaška cesta 21, 1000 Ljubljana Tel.: +386 1 478 86 51 E-mail: gp.mju@gov.si Source: http://www.mju.gov.si/en/about_the_ministry/leadership/

Coordination

IT Directorate

The Ministry also coordinates and promotes eGovernment initiatives and developments across government, for example inter-ministerial projects on eServices and eApplications. Among its other responsibilities, the IT Directorate offers general support to eServices such as integration of processes with databases and public records (G2G), services towards citizens (G2C) and businesses (G2B), and project management. The Directorate also manages the government’s Single Contact Centre. The IT Directorate monitors implementation of the Strategy on IT and electronic services development and connection of official records (SREP) as well as the eGovernment Action Plan. It coordinates and promotes eGovernment initiatives and developments across government, for example inter-ministerial projects on eServices and eApplications.

Information Society Directorate

Implementation

Council for Informatics in Public Administration

The highest decision-making authority to monitor and direct the implementation of the Action Plan is the dedicated Council for Informatics in Public Administration, composed of state secretaries of the most relevant ministries and other public institutions.

One of the key tasks of the Secretariat-General is to ensure the smooth operation of information systems whose primary function is to support the decision-making processes. Electronic services and systems developed for this purpose facilitate the harmonisation of documents at different levels and the provision of information on Government decisions to various target user groups and the public.

Development Office at the Ministry of Public Administration

The Development Office at the Ministry of Public Administration is the main administrator of the Stop the Bureaucracy website. This web site represents a single point of entry for the public to submit their suggestions and proposal. It is intended to improve the regulatory and business environment with the SPOT portal intended for companies and entrepreneurs. It is also in charge of managing the NIO portal. Within the Development office, several projects are managed. These projects are focused on delivering new eServices for users (especially businesses), optimisation of government websites, improving legislation and reducing administrative burden, improving coordination with other governmental bodies or institutions in order to deliver better services for the citizens and Businesses.

Association of Informatics and Telecommunication (ZIT) at the Chamber of Commerce and Industry

The IT Directorate at the Ministry of Public Administration works closely with the Association of Informatics and Telecommunication (ZIT) at the Chamber of Commerce and Industry. The Association strives to connect public administration and ICT companies as well as to cooperate in marketing and implementing ICT solutions abroad.

• Competence centre for eGovernment solutions;
• Competence centre for solutions in the field of information security-KC eSecurity;
• Competence centre for cloud solution-Euro Cloud Slovenia;
• Competence centre for solutions in the field of telematics.

Support

Government Single Contact Centre

The Government Single Contact Centre was set up at the Ministry of Public Administration in the framework of the IT Directorate in order to provide a full range of information on government policy and administrative issues, and to offer a one-stop-shop for government application technical assistance. The users of these services are mainly citizens, but civil servants using internal IT systems also benefit.

Base registry coordination

Ministry of internal affairs

The Ministry of Internal Affairs is responsible for coordinating and managing the General Civil Registry (CRP - Centralni register prebivalstva).

Ministry of Financial Administration

Ministry of environment and spatial planning, Surveying and Mapping Authority

The Supreme Court is responsible for coordinating and managing the Land Registry (ZK - Zemljiška knjiga).

Audit

Court of Audit

Data Protection

Information Commissioner

The Information Commissioner was created from the merger of the Commissioner for Access to Public Information and the Inspectorate for Personal Data Protection. The legal basis for the merger was established in the Information Commissioner Act passed in November 2005. The operation of the new body started on 1 January 2006.

The Information Commissioner performs the duties of both its parent bodies, namely supervision of access to public information, supervision of the legality of personal data processing, measures to ensure data security and protection (such as in video, surveillance and biometry) and others.

Subnational (federal, regional and local)

Policy

Ministry of Public Administration

The Local Self-Government Service within the Ministry of Public Administration is responsible for the preparation of regulations regarding the organisation, functioning and financing of municipalities, as well as the coordination with ministries and other public bodies regarding eGovernment solutions for local communities.

Coordination

Municipalities and eSolutions

Ministries, each in their field, implement sectoral policies and, in this connection, prepare information solutions for municipalities, e.g.:

• Ministry of Economic Development and Technology: application for submission of request for co-financing of municipal investments as well as application for tourist tax collection;
• Ministry of Education, Science and Sport: payroll application for primary school teachers whose founder is a municipality;
• Ministry of Interior: access to the Central Data Registry; access to Registry of voting rights; access to vehicle ownership data.

Implementation

No responsible organisations were reported to date.

Support

No responsible organisations were reported to date.

Base registry coordination

No responsible organisations were reported to date.

Audit

Court of Audit

Data Protection

No responsible organisations were reported to date.

Digital Government Infrastructure

Portals

Geoportal

National Open Data Portal (OPSI)

The National Open Data Portal (OPSI) was launched in December 2016. The OPSI Portal represents a single national web site for publishing open data for the entire public sector and has a dual function. First, it represents the central catalogue of records and databases in the country; it is a central inventory of metadata from all records and databases managed by state authorities, municipalities and other public sector bodies. Second, it represents a single website for publishing data from collections in open and machine-readable formats. The portal provides everyone with the right to a free and easy reuse of freely accessible data published in the way of ‘open data’ for any (non-profit or profit) purpose. On the portal, all public sector bodies publish data by category. Currently, over 4 000 data sets are published on the portal (at least with metadata).

The goal is to establish the so-called Open Data Ecosystem - based on the OPSI Portal and to encourage cooperation between all stakeholders concerned by the opening and / or re-use of data:

• All public sector institutions: state bodies, local communities, administrative units, public institutes, agencies, public service providers, etc.;
• Educational institutions, such as secondary schools, faculties, various research institutes;
• Non-governmental organisations;
• Research journalists;
• Start-up companies, small and medium-sized enterprises and larger companies;
• The digital economy.

Procurement Portal

The Procurement Portal ensures the publication of all procurement notices, all decisions on awarding public contracts and public contracts and their modifications themselves. In addition, there is the possibility of publication of procurement documentation and the list of public contracts awarded in the previous year with a value equal to or greater than EUR 10 000 net of VAT.

e-JN

zVEM Portal

ePrescription

ePrescription is part of the eHealth Project (2005-2018) to provide national eHealth services. ePrescription was set up to prescribe and dispense medications in a fully electronic manner. Furthermore, it provides access to drug interaction databases to doctors and pharmacists. The system is fully deployed.

eAppointment and eReferral

In the context of the eHealth Project (2008-2015), national eHealth services were provided including the eAppointment system. eAppointment system provides processing of referral documents (eReferrals) and booking of appointments. The system is nationally deployed and used by all healthcare providers. An online waiting list is available for over 1 700 healthcare services, promptly updated by healthcare providers. Patients can book their appointments via the web portal.

Central Registry of Patient Data (CRPD)

CRPD, developed as part of the eHealth Project (2008-2015), is a national platform for storage and exchange of electronic health records. All healthcare providers are obliged to submit Healthcare documentation and structured Patient Summary records to CRPD. The data is promptly available to medical professionals and accessible to patients via portal zVEM. More than 1.6 million patients have their healthcare documentation or patient summary record in CRPD.

e-Prostor Portal

The e-Prostor Portal was updated. Key changes include:

• The spatial data browser for registered users was upgraded. The old graphical viewer was replaced with a modern browser, which fully operates based on online services;
• A new application for free-of-charge download of spatial data sets has been installed.

e-Uprava

In November 2015, the eGovernment state portal was launched. It was completely redesigned using a new system architecture and a new user interface. It was based on a CMS system, which enables effortless content maintenance.

The portal follows modern principles of user interface design. It is simple, responsive and strictly user-centric. It meets the needs of people with disabilities, especially persons with vision or hearing impairments, by using different visual themes as well as videos with interpreted sign language.

More than 30 back offices, registers and other data bases are connected to the portal. Services are provided according to the life events.

The main value of the renewed portal are the electronic services, which are seamlessly integrated into the content and easily accessible. Users may access various services (currently about 250) through the integration of public bodies’ information systems. Every authenticated user can use their digital certificate to access personal storage, which allows them to store their private documents. The users can also view their personal data from various public records (e.g. personal information, information about their vehicle and real estate property).

The state portal will continue to improve its eServices a higher level of the principle “I know everything my state knows about me” will be achieved, access to various public records and display of one’s own personal data to an individual.

eUprava is the first portal that enables its users to authenticate and eSign the applications with mobile phones. This functionality is based on the integration of SI-PASS (the Authentication and eSignature Service), that since April 2018 has offered also the authentication and eSignature with the mobile phones, called smsPASS (see below for more info on SI-PASS and smsPASS).

e-VEM Portal for Domestic Business Entities

The One Stop Shop Business portal or the e-VEM portal is the government portal for companies and sole traders whose main purpose is to enable users to carry out public administration business easily, simply, quickly and free of charge. Through the e-VEM portal, businesses can use electronic services to establish a company and other obligatory or frequent procedures, either when starting up or later (the submission of forms for social insurance registration, declaration of modifications to information on family members, notification of needs for workers, declaration of tax information, etc.). Users can carry out certain procedures by themselves online, using a valid digital certificate, while for some other more complicated procedures they would need to visit one of the 139 One Stop Shop contact points, the VEM point or a public notary.

The main advantages of the e-VEM Portal are: it enables a free of charge sole trader registration within one day (in the past it took seven days), the registration of a company with limited liabilities within three days (in the past it took more than 60 days). It also enables several eServices. In 2018, more than two million applications were processed through e-VEM Portal, which has more than 80 000 registered users.

The majority of services carried out via the e-VEM portal or SPOT points are free of charge. The development of new services for e-VEM is continuing. In terms of the development of new services, relevant stakeholders are being involved and the principles of interoperability are followed. The development is carried out with the cooperation of different governmental bodies. It includes the connection of different IT systems into the e-service of e-VEM, aiming at re-using already available data from different registries or systems, and following the once-only principle, where possible.

GOV.SI portal

Stop the Bureaucracy Website

Users submit proposals for eliminating regulatory burdens and simplifying procedures. After being published on the website, proposals or comments are assigned to the competent ministries, which may then express their opinions on the proposals and comments and give their feedback to the user issuing the proposal. The website was recently renovated. The Ministry of Public Administration has created a video explaining the process of submitting proposals to the portal in detail.

NIO Portal

The NIO portal is dedicated to publishing public data in one place. It is the national interoperability portal and the central point for publishing of public sector open data which encourages their reuse. The mission of the NIO portal is the promotion and awareness of the importance of the paradigm of interoperability, and it is also an entirely practical cooperation and linking with other national, European and global portals.

eTaxes Portal 'eDavki'

Public Payments Administration Portal

The Public Payments Administration operates and manages the dedicated infrastructure for payments and other related services.

The aim of the IT solution e-Sessions is to provide comprehensive support for decision-making in Government. It is an extensive system which includes all state authorities and indirectly also the interested public. The e-Sessions service is organised into the following three segments by content:

• Internal: the consideration of documents by Government working bodies and decision-making in the Government;
• State authorities: in addition to the documents already considered, this segment includes documents currently waiting for the Government’s consideration. These documents are published in the Government’s information system in order to allow other ministries and Government offices to submit any comments or proposals; and
• Public: the publication of non-confidential Government decisions and documents. This content is published on the Government’s website and is intended for the interested public, in particular non-governmental and other organisations of civil society. Here, anybody who participated in the drawing-up of the documents can check how their comments, initiatives and proposals have been taken into account in the preparation of the Government’s decisions by the competent ministries and offices.

A special segment of the system is used as IT support for confidential Government decisions, which is in a separate information and communication structure and meets strict security requirements for the treatment of classified information.

The eSessions service facilitates the management of a great number of documents, remote voting and the electronic conduct of sessions and provides a strong support for the provision of information to various target user groups and the general public.

EU-Portal

Networks

HKOM (Fast Communications Network)

Most government bodies have internet/intranet facilities and are linked to the Government-wide network HKOM (Fast Communications Network), connecting more than 1 600 local networks.

zNET (Healthcare Network)

Healthcare network (zNET) provides a secure and reliable communication to all healthcare providers. All public healthcare institutions are connected to zNET.

Data Exchange

TRAY

TRAY is a central system for electronic data enquires. It enables efficient, reliable and secure collection of data for different clients, from numerous and heterogeneous data sources, by handling electronic data enquiries and electronic answers. Moreover, it also enables the handling of data sources in a customised and parameterised way.

IO-MODULE

The IO-MODULE is common platform for standardised data distribution. Used by institutions for distributing data to the related clients. Additionally, the system enables to maintain the electronic trail of data distributed and to see which user received which data, when and for what specific purpose.

Asynchronous Module

The Asynchronous Module enables electronic enquiries to data sources that are not accessible via synchronous access. By using this system, it is possible to communicate with data sources via specific ‘waiting rooms’, where all questions for a data source are collected and after being processed and answered by data source, transmitted back to the calling system with related answers.

eID and Trust Services

SI-PASS - Authentication and eSignature Service

In 2015, several projects for authentication and trust services as central building blocks were launched. The Authentication and eSignature Service SI-PASS has been fully operational since 2017, offering a central service for authentication of domestic and cross-border users according to eIDAS regulation. eSignature part of SI-PASS was implemented as a server-based system to allow the creation of an electronic signature with the private keys of the digital certificate holder securely stored in the central system. This system offers different levels of trust, including qualified digital signatures compliant with the eIDAS regulation. End-users can use such service independently of their user-platforms. SI-PASS has been integrated into major public administration systems.

Qualified digital certificates and smsPASS

At present, most access eGovernment services with their qualified digital certificates, issued by public or private qualified providers according to eIDAS regulation

In 2018, the service smsPASS was launched that enable to use mobile phones for authentication and eSignature through SI-PASS services. This functionality enabled citizens using the main state eGovernment portal.

eProcurement

E-Procurement Portal

• Public Procurement Portal: publication of all procurement notices, all public contracts and their modifications, possibility of publication of procurement documentation and list of public contracts awarded in the previous year with a value equal to or greater than EUR 10 000 net of VAT.
• A public state-developed eProcurement system called e-JN information system, its use is free of charge. Current version of e-JN contains five modules (eSubmissions, eAuctions, eDossier, eCatalogue and eInternal procedures). The five modules are integrated into a comprehensive system on a single platform that will enable conducting of public procurement procedures in a fully electronic way, from the proposition to start the procurement procedure to the conclusion of the procedure and ordering of individual items through a catalogue.

STATIST

The Ministry developed an IT tool named STATIST. Its purpose was to provide a higher form of transparency in the field of public procurement. The application has been in use since January 2016, enabling a complete and thorough overview for public contracts awarded via public procurement. STATIST contains all information on public contracts awarded since 1 January 2013. Each user examines the data using various filters. The data can be exported in a .cvs format, which enables its re-use.

The application is published on the site of electronic public procurement, owned by the Ministry of Public Administration and its use is free of charge. The tool is designed to empower the media, civil society organisations and the wider public in their scrutiny of public procurement. The application, when launched, was well received and helps media prepare their reports. The application automatically displays, for the chosen timeframe, in terms of contract value, ten largest contracting entities and ten largest tenderers, most frequently awarded contracts, according to the subject and legal basis. Each user can use the tool according to its needs using various filters, i.e. search parameters like the contracting authority (name, region of registered seat of the company), procedure (type of procedure, legal basis, CPV) and tenderer (name, country and region of registered seat of the company). Users can easily add and remove various filters and thus limit or wider the search according to their needs. The data is updated once a day.

eInvoicing

eSLOG standard 2.0

• Transformation of the eInvoice received in the European standard (UBL 2.1 or CEFACT CII syntax);
• Transformation of the eInvoice received in the new eSLOG standard version 2.0 into the existing eSLOG standard version 1.6;
• supported eInvoice visualisation in eSLOG version 2.0.

The PPA upgraded the entry point so that it now includes entry points for eDelivery in accordance with the eDelivery AS4 and OpenPEPPOL AS2 profiles, thus enabling budget users to receive eInvoices submitted in the European standard.

The contracting entities other than budget users can use Exchange hub for eInvoicing in accordance with the eInvoicing Directive 2014/55/EU and the EN. The Exchange hub is operated by company ZZI and provides users the same set of functionalities for eInvoicing as the PPA´s single entry and exit point for budget users. The ZZI´s Exchange hub is also certified PEPPOL access point.

ePayment

Public Payments Administration

The Public Payments Administration operates and manages the dedicated infrastructure for payments and other related services. Payments are made via online banking, debit or credit cards and mobile payments. In 2014 the Administration transferred its web application ePayment from the information system of the Ministry of the Interior to its own system and upgraded the application.

In 2017, the Public Payments Administration introduced an additional payment service, called Hal mBills, which enables payment of eServices via a mobile application.

Knowledge Management

Public Administration Academy

The Public Administration Academy, operating within the Ministry of Public Administration, organises trainings for civil servant. In the process of creating, sharing, using and managing the knowledge and information of public administration an eUA Portal was launched in 2019. This site will be the main entrance for all civil service trainings. It will be managed by the Public Administration Academy and allow public servants to register an, track training activities. It will become the main tool for organisation, coordination, administration and analysis of trainings, programmes and proficiency exams.

Cross-border platforms

SEMPER

The SEMPER project aims to provide solutions for cross-border powers of representation and eMandates. In particular, the project will define the semantic definitions of mandate attributes and enhance the eIDAS Interoperability Framework for connecting national mandate management infrastructures.

Service Providers will be able to allow the representation of legal or natural persons within their eIDAS enabled services and as well as the eIDAS node operators to access national mandate infrastructures as Attribute Providers (apart from connecting their national identity providers).

TOOP

TOOP aims to explore and demonstrate cross border platforms while focusing on data from businesses. TOOP wants to enable better exchange of business-related data or documents with and between public administrations and reduce administrative burden for both businesses and public administrations. The Ministry of Public Administration successfully implemented the pilot on business mobility eService.

Base registries

Beneficial Owners Register

Register of Accommodation Facilities and eTourism

In December 2017, AJPES established the Register of Accommodation Facilities and eTourism system. The register was implemented on the legal basis of the Hospitality Industry Act and eTourism system under the Residence Registration Act. The following three goals were achieved by the register and the eTourism system:

• Establishment of unique evidence of all accommodation facilities – the Register of Accommodation Facilities;
• Unified reporting of guest book data from all accommodation facilities; and
• Reduction of administrative burdens and costs for both reporters and recipients.

Register of Churches and Other Religious Communities

Registry of Recipients of the eInvoices

Spatial Data Sets

EUCARIS, EULIS and ECRIS

Digital Government Services for Citizens

The information in this section presents an overview of the basic public services, which were identified by the European Commission and Member States under the Your Europe initiative that is an EU site designed to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad.

The groups of services for citizens are as follows:

• Travel
• Work and retirement
• Vehicles
• Residence formalities
• Education and youth
• Health
• Family
• Consumers

Travel

Work and retirement

Vehicles

Residence formalities

Education and youth

Health

Family

Consumers

Digital Government Services for Businesses

The information in this section presents an overview of the basic public services provided to the Businesses. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for businesses are as follows:

• Running a business
• Taxation
• Selling in the EU
• Human Resources
• Product requirements
• Financing and Funding
• Dealing with Customers

Running a business

Taxation

Selling in the EU

Human Resources

Product requirements

Finance and funding

Dealing with customers

The Digital Government Factsheets

The factsheets present an overview of the state and progress of Digital Government European countries.

There are published on the Joinup platform, which is a joint initiative by the Directorate General for Informatics (DG DIGIT) and the Directorate General for Communications Networks, Content & Technology (DG CONNECT). This factsheet received valuable contribution from Danica Šaponja, Development Office, Ministry of Public Administration.

The Digital Government Factsheets are prepared for the European Commission by Wavestone

An action supported by ISA²

ISA² is a EUR 131 million programme of the European Commission which develops digital solutions that enable interoperable cross-border and cross-sector public services, for the benefit of public administrations, businesses and citizens across the EU.

ISA² supports a wide range of activities and solutions, among which is the National Interoperability Framework Observatory (NIFO) action.
ISA² solutions can be used free of charge and are open source when related to IT.

Contact ISA²

isa2@ec.europa.eu

Follow us

@EU_ISA2

@Joinup_eu

isa² programme