Digital Government Factsheet 2019

This section of the factsheet is meant to presents the country performance on the main eGovernment indicators according to the latest eGovernment Benchmark report, which monitors the development of eGovernment in Europe.

Digital Government Highlights

Digital Government Political Communications

On 30 January 2019, the Cabinet of Ministers of Ukraine adopted the Action Plan for the implementation of eServices development concept for years 2019 - 2020. The document determined a range of activities aimed at improving the quality of administrative services delivery for citizens and businesses in compliance with European requirements.
On 17 January 2018, the Cabinet of Ministers of Ukraine adopted the Concept of digital economy and society development and action plan for its implementation for years 2018 - 2020. The document’s objective was the implementation of Digital Agenda of Ukraine initiative for the Digital Transformation of Ukraine in the Most Perspective Areas.

Digital Government Legislation

Digital Government Governance

Established in 2014, the Ukrainian State Agency for eGovernance is the main body responsible for the policy formulation and implementation in the sphere of digital government and information society creation.

Digital Government Infrastructure

Digital Government Services for Citizens and Businesses

Digital Government Political Communications

Specific political communications on digital government

Telecommunications and ICT Infrastructure;
Digital Skills;
eMarket;
Digital Governance;
Innovation and R&D;
Trust and Cybersecurity;
Benefits from ICT for Society and Economy.

Concept of Digital Economy and Society Development

Action Plan for the Implementation of eServices Development for the Years 2019 - 2020

On 30 January 2019, the Government adopted the Action Plan for the Implementation of eServices Development Concept for the Years 2019 - 2020. The document details actions to improve the quality of administrative services delivery for citizens and businesses. The Action Plan is in compliance with European requirements.

Among the main priorities of the action plan:

Improving public-sector efficiency based on principles of effectiveness, efficiency, transparency, accessibility and accountability;
Ensuring mobility and competitiveness of citizens and business in a modern economic environment;
Eliminating possible corruption risks during administrative services provision; improving investment promotion, business environment and competitiveness of the country;
Driving the development of an information society.

Action Plan for the Implementation of eGovernment Development Concept for the Years 2018-2020

On 22 August 2018, the Government adopted the Action Plan for the Implementation of the eGovernment Development Concept for the Years 2018-2020. The document explained the concrete activities to be undertaken by state entities to ensure the development of eGovernance until the year 2020.

The Action Plan is focused on three key initiatives:

Modernisation of eServices and development of electronic interaction between state entities, citizens and businesses;
Modernisation of public administration via information technology;
Management of eGovernment development. Implementation allows for the improvement of public sector efficiency, the eServices delivery system, and investment promotion and business.

Key enablers

Access to public information

Action Plan on Open Government Partnership Initiative Implementation for Years 2018-2020

The document provided detailed implementing activities such as the adoption of best international standards of open information so as to ensure the transparency of construction activities (CoST), enhancing the transparency of the public finances budget through the development of the Open Budget portal, providing information on the projects that are funded by international organisations (IFI), and enhancing transparency and efficiency of state control in the sphere of public procurement, and implementing of verification mechanisms on information about end beneficiaries, etc.

Action Plan on the Implementation of the International Open Data Charter Principles

eID and Trust Services

No political communication was adopted in this field to date.

Security aspects related to digital government

Interconnection of base registries

Mapping Report ‘State Electronic Information Resources. Status and Perspectives’

eProcurement

No political communication was adopted in this field to date.

Domain-specific political communications

No political communication was adopted in this field to date.

Interoperability

No political communication was adopted in this field to date.

Emerging technologies

Ukrainian Artificial Intelligence Strategy

As part of its priority actions for 2019, the Government delegated to the State Agency for eGovernance the task of developing a Ukrainian Artificial Intelligence strategy based on the approach taken by the European Commission, with Made in Europe initiative.

Digital Government Legislation

Specific legislation on digital government

Decree no. 56 Some Questions of Digital Development

On 30 January 2019, the Government approved a decree, Some Questions of Digital Development, which defined the digital by default principle. It emphasised key principles such as mobile-first principle, necessity of eParticipation, digital inclusion and engagement. The implementation of the digital by default policy models the joint approach for the access to services via the Internet, free of charge integration, management of electronic information resources, administration of security questions and data protection. Thus, state entities save the time, reduce spending for services delivery, increase transparency and improve quality of services provided to citizens and businesses.

Key enablers

Access to public information

Law of Ukraine On Access to Public Information

This law was adopted by the Ukrainian parliament in 2011, with latest amendments made in 2015. The law determined citizens’ right of access to public information held by the state and other owners, as listed in the law.

The law contained important and progressive statements on the obligatory disclosure of information by the central and local state authorities. It ensured the implementation of the international principle of access to public information: all the information stored by state authorities should be open unless where it is prohibited by law. The law adheres to basic principles and practices as decided by the European Court of Human Rights, the UNECE Convention on Access to Information, Public Participation in Decision-making and Access to Justice in Environmental Matters, Recommendations of the Council of Europe No. R(81)19 on the access to the public information stored by the state authorities, Council of Europe Convention on Access to Official Documents.

eID and Trust Services

Law on Electronic Trust Services

A new law, On Electronic Trust Services, came into force in November 2018. It implemented key principles of eIDAS Regulation in Ukraine. The law established identification tools such as electronic digital signature, Mobile ID, electronic stamp, and the electronic timestamp.

The law increased the number of eServices obtained online. It also ensured the privacy and complete protection of personal data. Subject to the law, the electronic identification certificates will be mutually acknowledged between the EU countries and Ukraine.

Procedure of Compliance Assessment in the Sphere of Trust Electronic Services

Together with the law On Electronic Trust Services, the Government approved a decree on the Procedure of Compliance Assessment in the Sphere of Trust Electronic Services, on 18 December 2018. It established the procedure for compliance assessment to authorised trust eServices providers. It determined procedures of interaction between legal entities, private entrepreneurs intending to provide qualified trust eServices, authorised trust eServices providers, and entities responsible for compliance assessment, to receive the documents on compliance.

Procedure of Use of Trust Electronic Services by State and Local Authorities, and by State-Owned Enterprises

The Procedure of Use of Trust Electronic Services by State and Local Authorities and by State-Owned Enterprises was approved on 19 September 2018. It was developed in compliance with the law On Trust Electronic Services.

Implementation assured the development of the eServices sphere with electronic document flow. It established the validity of open key certificates and strengthened activities to increase the control on validity of identification process and also to protect the security of personal keys. In general, the decree increased trust in electronic document verification by the qualified electronic signature state entity.

Order on Requirements to the Electronic Identification Tools and their Use in eGovernance

On 27 November 2018, the State Agency for eGovernance of Ukraine issued Order no. 86 On Requirements to the Electronic Identification Tools and their Use in eGovernance. It established the organisational, methodological, and technical conditions of use of electronic identification tools in the eGovernance domain.

Security aspects related to digital government

Law on Basic Principles of Cybersecurity in Ukraine

On 8 July 2018, the law On Basic Principles of Cybersecurity in Ukraine came into force. This law determined the basis of protection of national interests of Ukraine in the cyberspace, and the key objectives, directions and principles of state policy in the sphere of cybersecurity, as well as the powers of state entities and main principles of their coordination. Furthermore, this law anticipated the development of the state cybersecurity system and computer emergency response team CERT-UA. It launched a process of complex regulation of cybersecurity as a separate sphere. It determined the legislative framework of definitions dealing with cybersecurity, cyber-attack and cyber protection. It expanded the provisions of cyber security strategy already adopted 2016.

Interconnection of base registries

Law on Public Electronic Registries

The new draft law On Public Electronic Registries was registered in Verkhovha Rada (the Ukrainian parliament) of Ukraine. The draft law aimed to ensure a single interoperable system of public electronic registries. The draft law determined the institutional structure of public electronic registries and the standards of their development, maintenance, interoperability, administration, modernisation, and reorganisation. It set standards for the development of registries’ information and their use in other information systems. The draft law established the basic registries list and a common legislative terminology for all state registries. It declared implementation of a business model for the commerce needs and registries. Furthermore, the document mandated use of the TREMBITA interoperability system for all interactions between state registries. The draft law ensured prevention of data duplication in existing basic registries and forbade public authorities from requesting data from citizens that already existed in the registries. Finally, the new law ensured the right of every citizen to have free access to information about themselves. According to the draft law, the state registries should be registered in the Registry of Registries.

eProcurement

Law of Ukraine on Public Procurement

The law was adopted by Verkhovna Rada of Ukraine in 2016 with final amendments made in 2018. The law stipulated legal and economic principles on goods and services procurement to satisfy the needs of state and territorial communities. The aim of the law was to ensure effective and transparent procurement procedures at the national level, and also to create a competitive environment in the sphere of public procurement, eliminate possible corruption risks, and foster healthy competitiveness.

Domain-specific legislation

Decree no. 411 Some Questions on the Electronic Healthcare System

On 9 April 2018, the Government adopted the Decree no. 411 Some Questions on the Electronic Healthcare System. The document established operating procedures of the electronic healthcare system and the procedure for publishing the records of the electronic healthcare system by the National Healthcare Service. Implementation of this legislative act allows patients to use eServices to fulfil their rights, subject to state guarantees of medical service.

The Concept of Development the State Automated System Open Environment

On 7 November 2018, the Government adopted the Concept of Development: the State Automated System Open Environment. Its implementation will ensure efficient state information management in the sphere of environment protection, sustainable use, reproduction and protection of natural resources in compliance with the European standards and requirements. It guarantees ecological rights for citizens and free access to information on the environment, ecological risks or threats to life-sustaining activity, and ecological perspectives in regard to the support of telecommunication technologies and global information networks. The Concept declares implementation of eGovernance tools, digital transformation of public administration in the sphere of environment protection. Finally, it ensures the modernisation and digitisation of the services delivery system in the ecology sphere, and development, visualisation and publication of open data and other geospatial ecology information in formats accessible and convenient for the users.

Interoperability

Decree no. 357 Some Questions on Interoperability of State Information Resources

On 10 May 2018, the Government adopted Decree no. 357 Some Questions on Interoperability of State Information Resources. This decree established procedures for electronic interaction between state electronic information resources. Implementation provisions ensured the efficient use of state information by state entities during service delivery. It established the Registry of Registries (RoR) at the legislative level. The RoR should contain information on all state information resources including the owners, master data, data of creation, current status, technical documentation on the specific registry, services for data exchange, etc.

Decree no. 55 Some Questions of Administrative Activity Recording

On 1 January 2018, the Government adopted Decree no. 55 Some Questions of Administrative Activity Recording. It provided instructions on how to record administrative activity in an electronic format, and also how to organise work with electronic documents in management processes as well as in electronic interagency exchange. The document identified procedures for interaction between state entities in an electronic format.

Decree no. 60 On Requirements to Data Formats of Electronic Documents Flow in State Entities

The State Agency for eGovernance of Ukraine issued Order no. 60 On Requirements to Data Formats of Electronic Documents Flow in State Entities on 7 September 2018. This document determined data formats (according to the ISO/IEC 21320-1:2015) used in electronic documents and in the electronic document flow operated by state entities. It provided metadata for electronic documents and instructions on verification procedure.

Emerging technologies

No legislation was adopted in this field to date.

Digital Government Governance

National

Policy

Volodymyr Groysman

Prime Minister of Ukraine

Contact details:

Cabinet of Ministers of Ukraine,

2/2 Hrushevsky Str.

Kyiv, 01008, Ukraine.

E-mail: zmi@kmu.gov.ua

Source: https://www.kmu.gov.ua

Coordination

State Agency for eGovernance

Oleksandr Ryzhenko

Head of the State Agency for eGovernance of Ukraine

Contact details:

State Agency for eGovernance of Ukraine,

24 Dilov Str.

Kyiv, 03150, Ukraine

E-mail: agency@e.gov.ua

Source: https://www.e.gov.ua/ua

The State Agency for eGovernance launched a tool for monitoring and evaluation of IT systems in state authorities. An audit was held based on the ISO/IEC 27001:2013 requirements. In 2018, SAEG analysed 573 information systems of state authorities and provided key recommendations on how to improve the development of the IT infrastructure and maintain the existing information systems. According to the inventory, in 2018 more than 60 new information systems were launched.

Data Protection

Subnational (federal, regional and local)

Policy

No responsible organisations were reported to date.

Coordination

No responsible organisations were reported to date.

Implementation

No responsible organisations were reported to date.

Support

No responsible organisations were reported to date.

Base registry coordination

No responsible organisations were reported to date.

Audit

No responsible organisations were reported to date.

Data Protection

No responsible organisations were reported to date.

Digital Government Infrastructure

Portals

Currently, a total of 125 eServices are available through the Cabinet of Ministers Portal. These services are accessible both for citizens and business. They are divided into categories such as healthcare, education, finance and taxation, transportation, entrepreneurship, etc.

State Portal of Administrative Services

National Open Data Portal

eData

The official e-data.gov.ua public finance portal is the service which publishes the information on the use of public funds and implements the idea of transparent budget. The purpose of the project is to create an open resource, which will ensure the full transparency of public finances and enable the right of the public to have access to information.

Spending portal

The first module of eData is spending.gov.ua.

Spending.gov.ua is a national portal that reveals information about spending from the public budget and hence implements the idea of a transparent budget. The project’s objective is to create an open resource that ensures complete transparency of public finances and the public’s right for access to information.

Open Budget Portal

The second module of the open data portal is the Open Budget Portal.

Open Budget Portal openbudget.gov.ua is an initiative of the Ministry of Finance that tracks spending from the state budget on central and local levels. As of now, data from 9 683 local budgets has been published on the portal. Currently, the portal is in test mode.

Inspections Portal

Electronic petitions

IFIs

Public Finance Transparency

As a part of Public Financial Management reform and budget transparency initiatives, the Ministry of Finance has developed and launched a business intelligence module on general secondary education public spending. The module provides an overview of the efficiency of public spending in secondary education with the data available up to a single school level.

The Ministry of Finance also publishes regular and detailed reports on State debt and State-guaranteed debt, Domestic bonds and Eurobonds procedures.

The Ministry also provides analytics and key performance indicators of State-Owned Banks, the implementation status of the ‘Principles of Strategic Reform of the State Banking Sector’ and NPL portfolio resolution efforts.

Single Treasury Account for Customs Duties Prepayment

The Single Treasury Account is a significant step towards simplified customs procedures intended to reduce clearance times and costs for economic operators.

Computerised Transit System (NCTS)

NCTS is an IT tool, which is used by 35 countries who are parties of the Convention on a Common Transit Procedure. Accession to the Convention on a Common Transit Procedure and use of NCTS allows businesses to move goods from one country to another based on the single transit customs declaration (the so-called T-1 customs declaration). This also allows the customs authorities to facilitate and increase efficiency of controlling actions performed in respect to transited goods.

Moreover, the draft law #9532 implementing provisions of the Convention on a Common Transit Procedure has been developed by the Government and voted by the Parliament in the first reading. Adaptation of the draft law #9532 is expected by 2020.

Networks

National Telecommunications Network

Data Exchange

Electronic Court

The Electronic Court is one of the services of the Single Court Information and Telecommunication System that exchanges electronic documents between participants engaged in the legal process. It provides them with the opportunity to electronically submit statements of claim and other procedural documents and receive court decisions. The registration and authentication for users is available via an electronic digital signature.

National Interaction system TREMBITA

The Electronic Interoperability System for Public Agencies

Single Window for Customs

As a part of State Fiscal Service Reform, the electronic system Single Window was launched for cross-border operations. This electronic system allows for the following:

Customs and other government authorities to exchange information on goods moved across the state border of Ukraine; and
Businesses to lodge documents once at a single data point to obtain all necessary permits from various government authorities.

The results are contained in a single database.

eID and Trust Services

National Identification System

eProcurement

ProZorro

ProZorro is an online public procurement platform and collaboration environment that ensures open access to public procurement (tenders). Fully implemented in 2016 as a hybrid (containing both centralised public and decentralised private marketplaces) system, it has since been globally recognised as one of the most innovative public procurement systems delivering government services in a stakeholder-focused, transparent, effective, fair and low-cost way.

DOZORRO

Monitoring platform DOZORRO is a national public procurement watchdog portal that allows users to provide feedback on any procurement procedure, tender, etc. In 2018, the Dozorro watchdog community analysed 12 370 ‘red flag’ tenders. Each high-risk tender was brought to the attention of the public purchaser, their managing entity and oversight authorities through formal letters. Of the 12 370 high-risk tenders that resulted in letters, 1 673, or 14%, were deemed ‘successful’, meaning that the tenders were cancelled, or substantially amended by public purchasers or illegal tender decisions were reversed. Also, in July 2018, DOZORRO started implementing the module of Artificial intelligence to assess the combination of risk-factors on each tender and suggests ‘red flag’ tenders for processing by civil activists. The module is currently under improvement.

ProZorro Sale

Prozorro Sale is a system designed for the transparent, fast and effective sales of state and communal property, as well as fighting against corruption through equal access to data, public control and increasing the number of the potential buyers.

eInvoicing

No particular infrastructure in this field was reported to date.

ePayment

No particular infrastructure in this field was reported to date.

Knowledge Management

Single State Electronic Database on Education

This information system collects, registers, processes, stores and protects education data. According to the law On Education, it contains four registries: the registry of educational institutions, the registry of educational documents, the registry of independent external assessment certificates, and the registry of student ID cards. Via this system, users check the validity of their diplomas and academic credentials and the validity of their ID cards. They can find information about their educational establishment and its license. One more feature of the system is the opportunity for users to find information on admissions and including the ratings of those that submitted the documents to universities and recommended for enrolment etc. At the end of 2018, 780 higher educational establishments and 706 separate departments, 1 026 vocational and technical institutions and 53 separate departments, 273 other educational establishments, and 343 education management departments were registered in the system.

eHealth Information System

eHealth is an information system that allows patients to receive high-quality medical assistance from healthcare centres and monitor the efficiency of the state budget. Patients sign declarations with their doctors, and the doctors register them in the system. The state pays doctors for each patient and ensures patients are guaranteed free of charge medical services.

As of end of 2018, more than 1 700 medical centres, 24 000 doctors, and 24 million of patients were registered in the system.

Cross-border platforms

No particular infrastructure in this field was reported to date.

Base registries

The State Registry of Registries

In year 2018, the State Agency for eGovernance developed and launched the State Registry of Registries (RoR). This information system was designed for the registration, accumulation, processing, analysis and storage of information about state registries and information systems. The RoR contains data on the composition, content, location and conditions to access to these electronic information resources. The creation of such a system allows for the efficient and timely analysis of state registries, as well as the information systems in central ministries, their departments and subordinate agencies. Its capability helps to prevent the duplication of data increase while increasing the efficiency of how state information is used.

According to the draft law On Public Electronic Registries, the four basic registries include: state demographic registry, business registry, state registry of immovable property rights, and state land cadastre.

Digital Government Services for Citizens

The information in this section presents an overview of the basic public services provided to the citizens. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for citizens are as follows:

Travel
Work and retirement
Vehicles
Residence formalities
Education and youth
Health
Family
Consumers

Travel

Documents you need for travel in Europe
Electronic queue to receive passports for travelling abroad
Responsibility:	State Migration Service of Ukraine
Website:	https://www.kmu.gov.ua/ua/service/zakordonniy-pasport https://dmsu.gov.ua/services/online/citizen.html?s=2
Description:	This eService allows users to join an electronic queue to receive their passport for travelling abroad. They can fill in all the necessary information and pay for the service online. This helps to reduce the time needed to receive this service.

Work and retirement

Professional qualifications
Checking job vacancies online
Responsibility:	Cabinet of Ministers of Ukraine
Website:	https://career.gov.ua/site/vacantions-search
Description:	As a part of its reform of public administration, the Government with the support of State Agency for eGovernance developed and launched the single state portal of vacancies advertised for the ‘new public service’. All vacancies can be found according to filters such as state authorities, branches of activities (e.g. energy efficiency, culture and sport, education etc.), and vacancies status. This service is accessible, convenient and transparent as it allows to track open vacancies and their status.
Taxes
Payment of taxes, levies and single social contribution online
Responsibility:	State Fiscal Service
Website:	http://sfs.gov.ua/fizosoby-oplata-online/informaciya/
Description:	The service allows users to pay financial obligations such as taxes, levies and social contributions for state social insurance online, and without going to the bank in person.

Vehicles

Cars
Ordering of the car license plates
Responsibility:	Main Service Centre of Interior Ministry
Website:	https://e-driver.hsc.gov.ua/accounts/login/, https://www.kmu.gov.ua/ua/service/elektronnij-kabinet-vodiya
Description:	Through this portal, the following eServices are available: extracts from the registry of vehicles and their owners, the ordering of individual car license plates, entering the electronic queue of the Service Centres of Interior Ministry, checking and payment of the administrative penalties.
Insurance
Checking of the vehicle insurance policy validity
Responsibility:	Transport Insurance Bureau of Ukraine
Website:	https://www.kmu.gov.ua/ua/service/perevirka-avtocivilki https://policy-web.mtsbu.ua/
Description:	Civil liability insurance against damage is obligatory for the owners of ground vehicles. This service allows users to check their insurance validity based on the vehicle license plates or based on the insurance number.

Residence formalities

Document and formalities
Criminal Record Certificate
Responsibility:	Main Service Centre of Interior Ministry
Website:	https://dpvs.hsc.gov.ua/ , https://www.kmu.gov.ua/ua/service/dovidka-pro-nesudimist
Description:	Criminal record certificates are issued by the IT Department of the Interior Ministry and by its service centres.

Education and youth

School & University
Checking validity of diplomas and academic credentials
Responsibility:	Ministry of Education and Science of Ukraine
Website:	https://info.edbo.gov.ua/
Description:	Users can easily check the validity of their diplomas and academic credentials, the validity of ID cards. Users can obtain information about educational establishments and their licenses. Another feature of the system is the ability to find information about ongoing admissions, the ratings of those who submitted applications to universities, and those recommended for enrolment etc.

Health

Health
Electronic map of primary medical assistance
Responsibility:	Healthcare Ministry, National Healthcare Service
Website:	https://www.kmu.gov.ua/ua/service/elektronna-karta-misc-nadannya-pervinnoyi-medichnoyi-dopomogi ; https://nszu.gov.ua/gromadyanam/elektronna-karta-misc-nadannya-pmd
Description:	eMap contains information on primary medical assistance points with the addresses, phone numbers, districts, and signed declarations with the doctors. A doctor who has at least one signed declaration is depicted. The information on the map is updated several times per months.

Family

Children
Child birth allowance
Responsibility:	Social Policy Ministry
Website:	https://e-services.msp.gov.ua/ ; https://www.kmu.gov.ua/ua/service/dopomoga-pri-narodzhenni
Description:	eService provides the childbirth allowance ensured by the state during 12 months of birth.

Consumers

No public services were reported in this domain to date.

Digital Government Services for Businesses

The information in this section presents an overview of the basic public services provided to the Businesses. These were identified taking inspiration from Your Europe, a website which aims to help citizens do things in other European countries – avoiding unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. However, the categories used in this factsheet aim to collect a broader range of information, focusing therefore not only on cross-border services, but also on national services.

The groups of services for businesses are as follows:

Running a business
Taxation
Selling in the EU
Human Resources
Product requirements
Financing and Funding
Dealing with Customers

Running a business

Start-Ups, Developing a business
Starting a business
Responsibility:	Justice Ministry
Website:	https://online.minjust.gov.ua/dokumenty/choise ; https://www.kmu.gov.ua/ua/service/reestratsiya-fizosobi-pidpriemtsem
Description:	The eService allows users to apply for the state registration of private entrepreneurship and to apply for the simplified taxation system.
Transportation Carriers’ eCabinet
Responsibility:	State Service for Transport Safety
Website:	https://e-services.dsbt.gov.ua/#/ ; https://www.kmu.gov.ua/ua/service/licenziyi-na-avtoperevezennya
Description:	The following eServices are available: obtaining transportation licenses and tracking carriers with valid licenses.

Taxation

Excise duties, VAT and business tax
Information from the VAT taxpayer’s registry
Responsibility:	State Fiscal Service
Website:	https://www.kmu.gov.ua/ua/service/dovidka-z-reyestru-platnikiv-pdv; https://cabinet.sfs.gov.ua/
Description:	This extract from the VAT taxpayer’s registry contains valid information according to the request date. The service is provided within two working days.
Registration as the excise tax payer
Responsibility:	State Fiscal Service
Website:	https://www.kmu.gov.ua/ua/service/reyestraciya-platnika-akciznogo-podatku-z-realizaciyi-palnogo; https://cabinet.sfs.gov.ua/
Description:	The registration of excise tax payment is obligatory for anyone who deal with fuels. The request for registration must be submitted not later than three working days before the start of activities (fuels release, shipping etc). The application is submitted electronically to the responsible controlling body. Registration is automatic.
Extract from the registry of excise taxpayers
Responsibility:	State Fiscal Service
Website:	https://www.kmu.gov.ua/ua/service/vityag-z-reyestru-platnikiv-akciznogo-podatku-z-realizaciyi-palnogo; https://cabinet.sfs.gov.ua/
Description:	The extract from the excise taxpayers’ registry contains valid information from the registry according to the request date. The service is provided within one working day of the request.
Absence of debt certificate
Responsibility:	State Fiscal Service
Website:	https://www.kmu.gov.ua/ua/service/dovidka-pro-vidsutnist-zaborgovanosti ; https://cabinet.sfs.gov.ua/
Description:	The certificate contains information on the absence of debts subject to taxes and other budget payments. The certificate is formed automatically based on the data from information systems of State Fiscal Service. The service is provided within five working days after the request. The certificate is valid within 10 calendar days.

Selling in the EU

Selling goods and services
License for the goods and product exports
Responsibility:	Ministry of Economic Development and Trade
Website:	https://www.kmu.gov.ua/ua/service/licenzi https://www.kmu.gov.ua/ua/service/licenziya-na-eksport-tovarivya-na-import-tovariv
Description	A license for export is obligatory for business entities that export their goods and services as stated in the annual list of goods under licensing procedures. The export of goods is licensed automatically (for the foods without quotas) and non-automatically (for the goods with quotas).

Human Resources

No public services were reported in this domain to date.

Product requirements

Energy labels, Eco-design requirements, EU Ecolabel
Declaration of compliance with fire safety regulation
Responsibility:	State Emergency Service
Website:	https://e-services.dsns.gov.ua/; https://www.kmu.gov.ua/ua/service/protipozhezhna-deklaraciya
Description:	This is the most highly demanded service of the State Emergency Service and is usually provided to business and private entrepreneurs to ensure that fire safety prevention in their place of work is adequate.

Finance and funding

No public services were reported in this domain to date.

Dealing with customers

No public services were reported in this domain to date.

The Digital Government Factsheets

The factsheets present an overview of the state and progress of Digital Government European countries.

There are published on the Joinup platform, which is a joint initiative by the Directorate General for Informatics (DG DIGIT) and the Directorate General for Communications Networks, Content & Technology (DG CONNECT). This factsheet received valuable contribution from Danylo Molchanov, e-Services Team Lead

Transparency and Accountability in Public Administration and Services at Eurasia Foundation.

The Digital Government Factsheets are prepared for the European Commission by Wavestone

An action supported by ISA²

ISA² is a EUR 131 million programme of the European Commission which develops digital solutions that enable interoperable cross-border and cross-sector public services, for the benefit of public administrations, businesses and citizens across the EU.

ISA² supports a wide range of activities and solutions, among which is the National Interoperability Framework Observatory (NIFO) action.
ISA² solutions can be used free of charge and are open source when related to IT.

Contact ISA²

Digital Government Factsheet 2019

Ukraine

Table of Contents

Digital Government State of Play

eID and Trust Services