Flash Eurobarometer 463 : Europeans’ satisfaction with passenger rail services

This Flash Eurobarometer survey was commissioned by the Directorate-General for "Mobility and Transport" to investigate public satisfaction regarding a range of aspects of rail transport. The survey covers the following areas: - Satisfaction with rail services including buying tickets and train stations; - The importance of rail services, including getting information and handling complaints; - Satisfaction with the availability and reliability of trains and seats; - Satisfaction with the services on trains and their maintenance; - Satisfaction with various aspects of accessibility including the accessibility of stations and carriages, and assistance for persons with a disability or mobility issue; - The reasons for not travelling by train.

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

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  Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer