Special Eurobarometer 485 - Passengers rights

Special Eurobarometer 2019 survey on EU citizens' views on passenger rights. EU legislation to protect passenger rights has been introduced for all transport modes, which is unique in the world, no other continent offers passengers of all modes such protection. The survey concludes that less than half of EU citizens who have travelled by air, long-distance rail, coach, ship or ferry in the previous year know that the EU has put in place rights for passengers. The survey includes topics such as disruptions faced while travelling and the assistance received, including for passengers with reduced mobility.

The results by volumes are distributed as follows:

• Volume A: Countries
• Volume AA: Groups of countries
• Volume A' (AP): Trends
• Volume AA' (AAP): Trends of groups of countries
• Volume B: EU/socio-demographics
• Volume B' (BP) : Trends of EU/ socio-demographics
• Volume C: Country/socio-demographics

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  Researchers may also contact GESIS - Leibniz Institute for the Social Sciences: https://www.gesis.org/eurobarometer